Requisition ID R-10367562 Date posted 07/08/2025 End Date 08/02/2025 City Stafford State/Region Texas Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Operations Support Professional

What does a successful Client Operations Support Professional do?
As a Client Operations Support Professional at Fiserv, you will manage day-to-day interactions with a specific client base and collaborate with internal production, technology, and development teams. You will be responsible for fostering client relationships, overseeing project management, and ensuring the daily reconciliation and validation of work supporting the production facility. We are looking for someone with a can-do attitude who can showcase strong relationship management, interpersonal, and communication skills.

What you will do:

• Develop positive relationships with key client personnel by fostering open communication and providing regular follow-up as needed.
• Provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolving client issues related to products and services.
• Navigate systems to answer customer inquiries efficiently.
• Make recommendations to resolve critical issues and error trends.
• Provide flexible assistance through cross-training and support to surpass customer satisfaction and service level goals.
• Maintain industry and product knowledge to assist in finding creative and alternative solutions for our clients.
• Process numerous transactions to send and receive information while ensuring accurate and timely completion of assigned work.
• Prepare periodic reports and activity logs on activities and client relationship status in an accurate and timely manner.

What you will need to have:

• 2+ years client services or client facing experience.
• 2+ years of experience with CRM systems or client support platforms.
• 3+ years of experience with Microsoft office, including Excel.
• Excellent verbal and written communication skills.
• Aptitude to work in a fast-paced environment and strong problem-solving skills.

What would be great to have:

• 3+ years of experience in the financial services industry.
• 3+ years of experience with SQL databases.
• 3+ years of experience with Fiserv products and services.
• Relevant certification in customer service or support (e.g., HDI Customer Service Representative).
• Excellent math and Excel skills to provide client quotes, billing, and reconciliation.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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