Requisition ID R-10374493 Date posted 10/29/2025 End Date 11/30/2025 City New York State/Region New York Country United States Location Type Onsite

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director of UX Research

At Clover, a Fiserv company, we are committed to providing small businesses the tools, technology, and support they need to succeed and grow. Our solutions let you accept payments, run your business, and sell more. As part of Fiserv, we come from a larger team of problem solvers that serve millions of businesses worldwide. That means that our Clover customers benefit from a wealth of experience, technology and industry expertise.

What does a successful Director of User Experience Research do at Fiserv?

We are seeking a highly experienced and visionary Director of User Experience Research to lead our dynamic team. In this pivotal role, you will be instrumental in shaping the future of Clover’s Merchant and Consumer products by providing deep user insights, advocating for user-centered design, and leading a team of talented researchers.

The Director of User Experience Research will lead end-to-end research initiatives, from planning and execution to analysis and presentation of findings, while also managing and mentoring a team of UX researchers. This role requires a strong understanding of various research methodologies, the ability to translate complex data into actionable insights, a proven track record of influencing product strategy and design in the payments or fintech sector, and experience in people management.

What you will do:

• Design and execute comprehensive research studies using a variety of qualitative and quantitative methods (e.g., usability testing, interviews, surveys, field studies, card sorting, tree testing) across all Clover products.

• Collaborate closely with product managers, designers, engineers, and other stakeholders to identify research opportunities and align research efforts with business goals.

• Translate research findings into actionable recommendations and communicate them effectively to cross-functional teams and leadership.

• Develop and maintain user personas, journey maps, and other research artifacts to foster a shared understanding of user needs.

• Lead, mentor, and grow a team of UX researchers, fostering a culture of excellence and continuous learning.

• Stay up-to-date with industry trends, best practices, and emerging technologies in UX research and the payments/fintech space, and integrate them into our practice.

• Champion user-centered design principles throughout the product development lifecycle and advocate for the user at all levels of the organization.

• Contribute to the strategic direction of the UX research practice, including developing research roadmaps and methodologies.

What you must have:

• 12+ years of experience in user experience research and design, with 8+ years of those years significantly focusing on payments, fintech, or point-of-sale products.

• 5+ years of experience in a leadership or management role, with a proven ability to manage and mentor a team of researchers.

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field. Masters Preferred.

• Expertise in various research methodologies, both qualitative and quantitative.

• Proven ability to plan, conduct, analyze, and present research findings independently and through a team.

• Strong analytical and problem-solving skills, with an ability to synthesize complex information into clear and concise insights.

• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.

• Proficiency with UX research tools (e.g., UserTesting, Qualtrics, Dovetail, Figma).

• Experience working in an Agile development environment.

What is nice to have:

• Experience with advanced statistical analysis and data visualization.

• Familiarity with ethical considerations in research and data privacy regulations.

• Experience building and scaling UX research teams and practices.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

$136,000.00 - $225,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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