Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Specialist Advisor

About your role:

As a Technical Business Analyst Advisor, you will lead requirements discovery and documentation for complex software initiatives that support client implementations, product enhancements, and new product launches. You will work closely with clients, product management, engineering, quality assurance, and solution teams to translate business needs into clear functional requirements, user interface wireframes, and delivery-ready backlog items. Your work helps teams align scope, improve execution, and deliver solutions that meet client and business objectives.

What you'll do:

• Lead requirements gathering sessions with clients and internal stakeholders to define business needs, use cases, process flows, and application scope for complex software initiatives.
• Translate business and technical requirements into functional specifications, design documentation, wireframes, acceptance criteria, and supporting implementation artifacts.
• Partner with Solutions Consultants, Solutions Architects, developers, quality assurance teams, and product managers to refine requirements, estimate effort, and support proposal and scoping activities.
• Create and maintain product backlog items in JIRA, including user stories, defects, enhancements, priorities, and requirement updates across Agile delivery cycles.
• Support Agile ceremonies such as stand-up meetings, sprint planning, sprint reviews, retrospectives, and cross-functional collaboration to drive clear delivery outcomes.
• Analyze client-reported issues, support root cause analysis, document defect requirements, and assist with functional testing and user acceptance testing.
• Develop reference documentation, user guides, help content, and other collateral to support product adoption, feature releases, and operational readiness.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in business analysis, systems analysis, or technical business analysis for large, complex software solutions.
• 1+ years of experience gathering, documenting, and validating business and functional requirements across the software development life cycle with the Optis platform
• 4+ years of experience working with Agile methodologies and managing user stories, defects, and sprint activities in JIRA.
• Experience with web-based and middleware technologies, including Java 2 Platform, Enterprise Edition (J2EE), Extensible Markup Language (XML), JavaScript Object Notation (JSON), or similar technologies.
• Experience creating functional documentation, process flows, wireframes, acceptance criteria, and user acceptance testing artifacts using Microsoft Office tools, including Word, Excel, PowerPoint, and Visio.
• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting clients in financial services environments, including banks or credit unions.
• Experience serving in ScrumMaster responsibilities within Agile software development teams.
• Experience supporting technology modernization or cloud adoption initiatives.
• Experience managing multiple concurrent projects across multiple software products.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.