Director of Product, Merchant Boarding Platforms
Fiserv
Product
Sunnyvale, CA, USA
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Job Title
Director of Product, Merchant Boarding PlatformsWe are seeking a results‑driven Director of Product to lead key components of our merchant boarding orchestration platform. This role is responsible for designing, building, and scaling platform capabilities that support merchant acquisition across SMB, Enterprise, and ISV / Platform channels.
You will partner closely with the VP, Head of Merchant Boarding Platforms to execute the platform roadmap, delivering configurable, compliant, and scalable boarding experiences that integrate with enterprise risk, compliance, and underwriting systems.
This role focuses on platform execution, experience orchestration, data capture, and delivery, not policy ownership.
What You Will Do:
Own delivery of defined platform capabilities within the boarding and provisioning ecosystem.
Translate platform strategy into clear product requirements, milestones, and releases.
Drive day‑to‑day execution with Engineering and Design teams.
Cross-Functional Partnership
Work closely with Risk, Compliance, and Underwriting partners to ensure platform solutions align to policy and regulatory requirements.
Partner with segment teams (SMB, Enterprise, ISO, ISV) to support channel‑specific onboarding needs using shared platform capabilities.
Act as a key point of coordination between platform and channel product teams.
Capability Delivery
Develop the boarding platform’s core capabilities including:
Risk and compliance workflows
Product provisioning and entitlements
Developer-facing APIs, SDKs
Customer & Partner Experience
Drive intuitive, efficient onboarding journeys for merchants and partners.
Identify friction points and implement improvements that balance speed, risk, and compliance.
Ensure solutions are scalable, secure, and configurable as requirements evolve.
Data & Insights
Track platform performance, funnel metrics, and adoption across channels.
Identify bottlenecks and opportunities for automation and efficiency.
Use data and feedback to continuously optimize boarding flows and platform capabilities.
What You Must Have:
8+ years of product management experience, including experience leading complex platform initiatives.
Experience in payments, fintech, or other regulated industries.
Strong understanding of merchant boarding, provisioning, and compliance‑driven user journeys.
Experience working with APIs, integrations, and platform‑based products.
Proven ability to work effectively with Risk, Compliance, and Engineering partners without owning policy decisioning.
Strong analytical, communication, and stakeholder management skills.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Salary Range
$163,200.00 - $244,800.00These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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