Brentwood, TN, USA Req #4841

Monday, November 14, 2022

Vendor Enrollment Supervisor

What We Need

FLEETCOR is currently looking to hire a Vendor Enrollment Supervisor within our Vendor Enrollment division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will be supervising a team of approximately 5 - 10 associates in a fast-paced Vendor Enrollment Supplier Outreach team. The Supervisor, Vendor Enrollment Supplier Outreach is responsible for daily oversight and management of the strategic caller team, ensuring customer issues are addressed, service levels are achieved, and processes are followed by all associates. You will report directly to the Supplier Outreach Director.

How We Work

As a Vendor Enrollment Supervisor, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office and home office set up.
• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Providing daily direction to associates
• Ensuring associates are adhering to schedules and that service levels are achieved on a daily basis
• Working daily with VE Supplier Outreach leadership team on managing service levels by ensuring timely completion of assigned sprints.
• Coordinating employee attendance and time management
• Providing daily direction and coaching to associates through frequent daily communication with team
• Developing performance improvement plans as needed and follow through on all disciplinary actions
• Holding one-on-ones with associates providing constructive feedback on performance and ways they can continue to exceed in their position
• Helping lead team meetings to share pertinent information to entire team
• Identifying team and individual training needs and execute on training plans
• Providing structured support to career development discussions ensuring associates understand their potential for growth within the company
• Ensuring customer escalations are handled expeditiously and that all customer complaints are addressed quickly and appropriately with the associates
• Must be able to handle escalations for all support types
• Performing quality monitoring throughout the month on all associates, providing feedback as necessary
• Participating in quality calibration sessions with the QA team ensuring consistency in scoring
• Driving employee engagement by being available, accessible and mentoring staff
• Using recognition and reward tools on a frequent basis
• Assisting in coordination of departmental activities for the associates (i.e. CS week, monthly celebrations etc.)
• Continuing to develop personal caller skills by working assigned sprint vendors and/or high level vendor assignments when needed
• Assisting the team with calls in the event we are short staffed or behind on the sprint.
• Performing auditing at the end of the two-week sprint.
• Completing all job training required to stay informed about new products, policies and practices
• Any other duties as assigned by VE management
• Backing up Workforce Management team as needed

Qualifications & Skills

• High School diploma required; some college preferred
• Previous customer service experience is required, 18 months + CS experience or experience in a supervisor role
• Ability to multi-task and prioritize as needed to meet departmental guidelines
• Computer literate, especially with Windows applications. Intermediate knowledge of the Microsoft programs - Outlook, Word and Excel
• Salesforce experience required with Vendor Enrollment data and processes
• Strong interpersonal skills and ability to work in a team environment
• Demonstrated skills in providing feedback and coaching for improvement
• Excellent problem-solving skills and ability to grasp new procedures
• Proven written communication and organizational skills
• Ability to be self-managing

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-AG!
#LI-Hybrid

About the Company

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.