Technical Relationship Representative

Technical Relationship Representative

What We Need

FLEETCOR is currently looking to hire a Business Analytics Specialist for North American Fuel. They will be responsible for assisting with all technical aspects of reporting to ensure customer satisfaction and effective use of products and services. The primary function of this role is to develop and modify custom reports to meet the customer’s requirements. This will include the use of SQL queries to extract data and deliver the information in a format that meets the needs of the requestor. This analyst will respond to service cases, email and phone calls to work directly with clients for report development, modification, problem resolution, and data validation. The Business Analytics Specialist will assist with user acceptance testing, and support the introduction of new products and features. This position will also participate in the onboarding of our clients with the products that they purchased. This could include Express Cash, Fleet, OnRoad, Purchasing/Travel and Entertainment cards as well as ePayables virtual cards for AP payments.

How We Work

As a Business Analytics Specialist you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned in home & office set up
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities:

The responsibilities of the role will include:

• Resolving time sensitive customer reporting and technical problems by following established resolution procedures as well as documenting, communicating and follow-up with management as necessary.
• Demonstrating a broad knowledge of SQL query usage and data presentation in custom report development and delivery
• Working with sales, account setup specialist, implementation project management, the customer and other associates for a successful customer implementation.
• Developing and automating procedures to ensure delivery of reports to meet established SLAs.
• Helping develop new programs or processes for implementation and support.

Qualifications & Skills

• High school diploma or general education degree (GED) required (Bachelor degree preferred)
• 4+ years of experience in a professional work environment
• 3+ years of experience with implementations, client support, report development and technical support delivery.
• Advanced Access Database/SQL experience is required
• Strong knowledge of Excel including the use of formulas and macros
• Experience using Business Intelligence tools such as Business Objects, PowerBi or Tableau is desired.
• Alteryx workflow and scheduling experience desired
• Demonstrated strong interpersonal skills, solid analytical knowledge, attention to detail and excellent follow-up skills
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues;
• Demonstrated ability to work calmly in a fast-paced team environment
• Transportation Industry experience preferred
• Highly responsive to calls and emails; utilize available tools to manage priorities without compromising other responsibilities

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-SF1

#LI-Hybrid