Customer Service Associate

Customer Service Associate

What We Need

FLEETCOR is currently looking to hire a Customer Service Associate within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.

How We Work

As a Customer Service Associate you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Wichita, KS.
• Company-issued equipment.
• Formal, hands-on training.

Role Responsibilities

The responsibilities of the role will include:

• Efficiently and professionally handling customer calls and emails from clients and CLC hotel partners
• Managing customer issues using best-in-class courtesy, tact, diplomacy as well as applying active listening and empathy skills
• Relating to each individual’s customers’ needs, accurately answering questions, identifying problems and present solutions
• Creating client value by consulting with clients to introduce program features and services to match client lodging program needs
• Researching client disputes and ensure timely resolution
• Redirecting customers to appropriate departments and teams when appropriate
• Reviewing outstanding balance accounts and contacting clients weekly as part of team’s collection efforts
• Performing additional customer service duties as required

Qualifications & Skills

• Ability to multi-task by handling high call volume and email traffic
• A team player with the confidence and passion to help our customers
• Strong problem solving and decision-making skills
• Excellent active-listening skills and ability to develop rapport on the phone
• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Knowledge of basic accounting concepts
• Proficient in Microsoft Excel and basic computer functions

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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