Product Support and Enablement Specialist

Job Title
Product Support and Enablement Specialist

What We Need
Corpay is currently looking to hire a Product Support and Enablement Specialist within our ALE Solutions division. This position falls under our Product Support line of business and is located in St. Charles, IL. In this role, you will be responsible for being the go-to support resource for users of ALE Solutions’ internal and external software applications, resolving or escalating user issues to appropriate teams, providing progress updates to end users regarding the issue’s status, identifying and reporting trends in support issues, creating and presenting informative training materials, and collaborating with various teams to maintain accurate data and functionality. You will report directly to the Manager Insurance Products and regularly collaborate with cross-functional teams, including the product team and internal departments.

How We Work

As a Product Support and Enablement Specialist, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Assigned workspace in full home office setup
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Providing technical support to internal and external users via various channels (email, phone, chat) from issue intake to resolution
• Escalating unresolved issues to appropriate technical and non-technical teams
• Creating, managing, and deactivating user profiles and passwords, including cleanup of duplicate accounts
• Creating and maintaining insurance company configurations and hierarchies
• Creating and running department-specific employee training sessions and demos
• Collaborating with the product team to develop department-specific educational resources
• Providing the product team with insights and feedback based on educating various departments
• Answering coworker questions related to ALE Solutions products
• Participating in product development meetings to suggest ideas for new products or services
• Staying up to date with the latest product enhancements and features
• Assisting the product team by generating internal and customer-facing reports
• Taking appropriate steps to promote data accuracy within applications

Qualifications & Skills

• Education: Bachelor’s degree in a relevant field or an equivalent combination of education and work-related experience
• Experience: 2-4 years of experience in a product support or training role; experience with insurance industry terminology and processes is a plus
• Technical Skills & Knowledge:
  • Strong understanding of user management principles and access control procedures
  • Excellent written and verbal communication skills, with the ability to explain complex technical information in a clear and concise manner
  • Proven ability to create engaging and informative training materials (e.g., user guides, presentations, online tutorials)
  • Ability to work independently and as part of a cross-functional team
  • Strong analytical and problem-solving skills
  • Passion for customer success and a commitment to delivering exceptional service
  • Proficiency with Microsoft Excel and Outlook
• Salary Range ($70,000 - $75,000)

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings, including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.