Vendor Enrollment Business Systems Analyst

Vendor Enrollment Business Systems Analyst

Summary

The Corpay Business Systems Analyst is a process-oriented individual with a passion for improving the customer experience by optimizing processes and internal information systems. The Analyst is responsible for understanding business systems, leading testing and identifying deviations from expected results. The work requires constant focus on improving overall business operations and customer experience by increasing quality and driving efficiencies. This includes defining, building, and monitoring processes to ensure service level agreement (SLA) adherence. To ensure strategic projects meet objectives, the analyst is responsible for defining and executing user acceptance testing (UAT). To be successful in this role, the Analyst will work closely with the Vice President Vendor Enrollment, the Vendor Enrollment leadership team, Product Management, Finance, and Technical Support.

How We Work

As a Vendor Enrollment Business Systems Analyst you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace
• Company-issued equipment
• Formal, hands-on training

Responsibilities

• Identify and prioritize projects to improve business and technical systems operation
• Leading User Acceptance Testing (UAT) for information systems changes

• Creating business specific quality management frameworks
• Developing and document standards, processes, controls, metrics and quality improvement activities
• Investigating and address customer complaints regarding quality and the customer experience
• Working cross-functionally to investigate and define root causes of escalated issues
• Providing process mapping and content expertise on Vendor Enrollment processes
• Partnering with stakeholders to define and execute UAT for large complex projects

Skills

• Excellent oral and written communicator
• Creative and innovative thinker
• Results oriented
• Data driven
• Expert in excel
• Solid experience in creating process flows
• Ability to drive results through a non-leadership role

Qualifications

• Bachelor’s Degree in a business, information systems or related technical field
• 3-5 years of experience in systems design, systems testing, business process design or quality improvement
• Experience / familiarity with using Six Sigma and Lean methodologies to drive process improvements preferred
• Ability to manage and collaborate with cross functional teams
• Strong analytical and problem-solving skills
• Quickly recognizes issues and opportunities to lead improvements
• Data-driven mindset; holds self and others accountable with measurable ROI-oriented performance indicators
• Excellent collaboration and communication skills
• Large and or complex project management experience preferred
• Experience in the financial services industry preferred
• Excels in data analysis, grounding process changes in data with a view towards revenue generation and/or expense control.

Benefits & Perks

• Medical, Dental, & Vision benefits are available the 1^st month after the hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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