Account Specialist

Account Manager

What We Need

Corpay is currently looking to hire an Account Manager within our NAP division. This position falls under our Vehicle Payments line of business and is located in Nashville, TN. In this role, you will be the cornerstone of our client relationships, focusing on delivering top-notch support and maintaining high client and cardholder satisfaction. This role is essential in fostering long-term retention through effective problem-solving and robust product knowledge. You will report directly to the Operations Supervisor.

How We Work

As an Account Manager, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Nashville, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Providing prompt, courteous, and effective customer support, continuously enhancing your expertise in our product offerings
• Driving client retention by presenting tailored solutions, maintaining quality standards, and expanding your communication skills to deliver superior service levels
• Achieving mastery in product knowledge, policies, and resolution procedures to effectively handle primary services or products
• Collaborating with team members to cross-train and support various departmental needs

Qualifications & Skills

• A minimum of a High School diploma or equivalent; further education is advantageous.
• Proven B2B customer service experience with a record of proactive problem-solving.
• Excellent organizational and interpersonal skills, with keen attention to detail.
• Strong communication skills, both verbal and written, to clearly convey product functionalities and offerings.
• Superior customer service orientation, with quick responsiveness to both phone and email inquiries.
• Proficiency in managing multiple priorities through effective use of available tools.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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