Your role

What you'll be doing

Corpay^ is currently looking to hire a Business Analyst within our Global Customer Support division. This position falls under our PayByPhone line of business. The ideal candidate will be based in our Hatfield office.

This is a full time, 6-months contract role, working on a hybrid basis (2 days in the office and 3 days working from home). The standard working hours are Monday to Friday 9.00am to 5.30pm.

The role

As part the Global department this role will develop the journey maps for all business processes.

Key Accountabilities:

Business Process Documentation:

• Document current business processes and workflows. This will include manual and system driven processes

• Conduct interviews with stakeholders and end users to gather detailed information around requirements and processes.

Workflow Mapping:

• Experienced in using journey mapping software such as Miro, Lucid, Figma, Visio or Braze

• Develop comprehensive and detailed maps to visually represent current journeys.

• Where appropriate identify potential areas for improvement.

Collaboration and Communication:

• Collaborate with cross functional teams across all areas of the business to ensure full understanding and alignment of current processes.

What we’re looking for

Essential

• Fluent in English

• The ability to gather, analyse and present material clearly and concisely.

• Experience using journey mapping tools.

• Minimum of 3-5 years’ experience in business analysis or related role.

Desirable

• Bachelor’s degree in business administration or equivalent.

• CBAP or PMP are a plus

Approach and Abilities

• Good organisational and time management skills.

• Excellent ability to prioritize.

• The ability to work under pressure and to tight deadlines.

• Can cope under pressure with a flexible approach to work, persistent and resilient and able to cope with setbacks.

• Exceptional attention to detail.

• Self-motivated.

• Ability to multi-task.

• Process driven.

• Always looking to improve.

• Superb written and communication skills.

• Ability to produce well written and clear documentation and maps.

• Able to communicate effectively.

• Excellent problem-solving skills.

• Ability to use your own initiative.

• Logical and methodical.

What we offer:

• Opportunity to work with great people!

• Great salary package

• Free private medical via Vitality

• Free rewards and discounts via Gratitude’s

• 4 x your annual salary for life insurance

• 5% company pension contributions

• LinkedIn Learning License

#LI-Hybrid

#LI-SI1

#INDPRO-INT

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.