What We Need

Corpay is currently looking to hire a Project Specialist within our operations division. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, the Project Specialist is primarily responsible for researching hotel options, negotiating, and booking 11-44-night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts and client contacts while communicating effectively with those contacts. The Project Specialist will offer and book hotel rooms, meeting the client’s needs based on client guidelines and company key metrics.

How We Work

As a Project Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in the Lexington, KY office.
• Formal, hands-on training (2 weeks paid training - onsite)

Role Responsibilities

The responsibilities of the role will include:

• Managing reservation requests for 11+ nights to fulfill customer needs and ensure customer satisfaction.
• Utilizing decision-making skills to find hotel options that fit client guidelines.
• Communicating with clients and hotels via phone and email to ensure consistency with Corpay Lodging policies.
• Demonstrating proficiency and consistency in providing high-quality reservations and lodging options to clients.
• Completing negotiations on all requests for stays of 11+ nights in accordance with established policies and procedures.
• Securing rates, discounts, and RFP agreements with both current and prospective hotel partners.
• Utilizing in-depth knowledge of the hotel industry and regional markets relevant to client needs.
• Reserving accommodations that align with client guidelines, including per diem rates, amenities, mileage limits, authorized requestor parameters, and hotel preferences.
• Identifying and resolving client and hotel issues daily.
• Managing client and hotel communications regarding reservation extensions, early departures, and other modifications.
• Meeting or exceeding all established client deadlines.
• Consulting with clients to determine and recommend the most suitable lodging options based on their specific needs.
• Attending all scheduled training sessions, meetings, and events as assigned by the supervisor.
• Performing other duties as assigned to support operational and client service needs.

Qualifications & Skills

• High School diploma or equivalent
• 1-3 years previous related experience.
• Demonstrated ability to solve problems at a high level through critical thinking.
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.
• Be available for on-call rotations which may fall outside of regular scheduled shifts.

Benefits & Perks

• Up to $6,000 Referral Incentive
• Medical, Dental & Vision benefits are available the 1st month after hire
• Automatic enrollment into our 401 (k) plan (subject to eligibility requirements)
• Virtual fitness classes are offered company-wide.
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes