VP Implementations -Corpay Payables (Saas)

What We Need

The Vice President of Payments and SaaS Implementations is responsible for planning, directing, and coordinating the process, workflows and practices of Implementation Services, including our project management team and business consulting teams. Main responsibilities include developing practices and policies, managing new customer relationships, timelines, handoffs and practices, and planning the use of technology, resources and talent. This position will also directly influence all areas that affect new customer success. The role ensures smooth and successful implementation and customer success and adoption. This role reports to the Senior Vice President of Operations. Domestic US travel might be required.

How We Work

As The Vice President of Full AP Implementations, you will be expected to work in either our Brentwood, TN or Richmond, VA office three days per week. We are a fast-paced, data-driven and direct organization that values thoughtful strategy and execution to drive customer implementations with speed and accuracy. Candidates must be comfortable and experienced operating in systems with high change, driven by acquisitions and an evolving business strategy.

Role Responsibilities

• Lead the Implementation Services and Business Consulting groups; continuous process improvement opportunities identified through our data, internal and customer feedback that facilities speed and revenue height of our customer onboarding.
• Lead, manage, and mentor senior directors (Implementation and Business Consulting) to maximize their individual potential and professional growth as well as ability to function as effective leaders of their teams.
• Formulate and implement long and short-range plans, policies, and programs within corporate guidelines to support innovation, speed, scale, productivity, and excellent customer onboarding and adoption.
• Oversee customer handoff, partnerships and synergies in all areas that affect customer success (including engagement with Sales and Sales leadership, Customer Success and Relationship Management). Drive better customer experience with a cohesive strategy, area actions, handoffs and collaborative approach to best customer results.
• Benchmark, analyze, report and make recommendations for the growth and effectiveness of our implementation teams.
• Direct or coordinate financial or budget activities, maximize investment, increase efficiency and drive innovation for scaling quickly.
• Review financial statements, sales or activity reports, team metrics and other performance data to measure goal achievement or to identify areas needing program improvement.
• Partner with the Product Department to drive enhancements to new customer experience and by suggesting solutions, updates and fixes; partner with Sales to ensure messaging and handoffs; and partner with Operations to ensure ongoing positive customer experience.
• Build excellent working relationships with all key business leaders, colleagues, and a broader team.

Qualifications

• Leadership — Ability to effectively engage, influence and motivate a team through positive example, development and communication. The ability to delegate responsibility and work to others and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate team and address performance problems.
• Business Acumen and Strategy — Applicable understanding of how business goals and objectives are achieved. Use of sound business judgement in making recommendations and decisions. Ability to predict outcomes from both customer and competitive perspectives. Prior data-driven executive presentation skills are required, with preference to someone who has management consulting experience.
• SaaS implementations experience – Ability to navigate implementation challenges (may be people, process or technology) to ensure an outcome that removes roadblocks and facilitates a fast implementation with high customer engagement. Ideally, the candidate has worked with ERP systems and understands integration requirements.
• People Resources and Staff Development — Deep knowledge (and effective use of) principles and procedures for recruitment, selection, training, compensation and benefits, employment relations and negotiation, and HR information systems. Scheduling events, programs, and activities, as well as the work of others. Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Idea Fluency and Originality/ Problem Solving - Exceptional problem-solving skills, with ability to identify and drive win-win solutions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and talking to others to convey information effectively. The ability to communicate information and ideas in speaking so others will understand. Demonstrated success in building strategic customer relationships.
• Technology— Knowledge of computer hardware and software, including applications and data driven tools. Prior experience in implementing SaaS technology solutions, using Salesforce.com as a CRM, and excellence in directing data pulls and analysis.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience. The ability to communicate information and ideas and understand how ideas are presented in writing.
• People and Inclusion — Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance, and professionalism. Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems.
• Bachelor’s Degree required with a preference for an MBA.
• 10+ years of progressive, strategic, executive-level leadership experience in a highly technical organization with experience in support, sales, product, and customer success. Specific experience in developing strategy, scaling quickly, managing process and driving collaboration across teams for customer success.
• Advanced computer skills, and advanced level of experience with Microsoft Word, Excel, PowerPoint, Salesforce.com, and Power BI required.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

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