Job Summary

The Construction and Mortgage Loan Servicing Specialist monitors and efficiently funds residential single-family construction loans. This position collaborates with residential borrowers, inspectors, and contractors throughout the construction term of loans. They produce and processes construction loan modifications and extensions and ensures all mortgage loans are appropriately insured, including force placing insurance when necessary and processes all escrow activity for tax, hazard, flood, PMI, and optional insurance policies. The incumbent works with the Loss Mitigation team in response to delinquent tax notifications and responds to departmental customer correspondence and phone inquiries.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review documentation in residential construction files for any post-closing conditions requiring follow-up with the contractor and/or borrower.
• Create residential construction draw file within the construction disbursement software.
• Review residential Construction Loan Agreements.
• Send welcome letters and log-in instructions to the residential borrowers and builders.
• Order inspections upon receipt of residential draw requests from borrowers and/or contractors.
• Review residential inspections when received, prepare draw tickets for approval to release funds, and verify all necessary draw documentation has been received.
• Disburse residential funds via check or wire to borrower and/or contractor.
• Monitor the disbursement of residential construction loans to ensure compliance and bank policy is met.
• Track insurance including builder’s risk and homeowner’s insurance.
• Monitor to ensure completion of residential construction within the terms of the note.
• Produce, review, and process Loan Modification Agreements when necessary.
• Ensure all tax, hazard, flood, PMI, and optional insurance records are accurate in the core operating system.
• Monitor reports from third-party tax vendor to remit tax premiums within discount timeline to avoid penalties or interest charges and conveys any delinquent status to Loss Mitigation department.
• Review, evaluate, and take corrective action on exception reports from third-party insurance vendor to remedy deficient or expired policies to minimize the Bank’s exposure for potential loss.
• Submit all incoming mail pertaining to insurance to third-party insurance tracking vendor.
• Schedule and review annual analysis for accuracy and correct any discrepancies.
• Process all escrow setup and removal requests including PMI cancellations as outlined in policy guidelines.
• Help to serve customers with inquiries related to the general servicing of their loan, including payment processing, history interpretation, year-end reporting, lien and title releases, address changes, fraud inquiries, billing questions, insurance/claims, draft/debit card processing and quoting loan payoffs.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements

Education:

• High school diploma or equivalent.

Required:

• 3+ years of experience in financial services or other applicable profession.
• Proficient computer skills and the ability to utilize MS Office applications.
• Ability to follow written policies and procedures to ensure operational efficiency and regulatory compliance.
• Ability to manage multiple tasks in a fast-paced environment to meet all designated deadlines.
• Strong oral and written communication skills.
• Exceptional attention to detail.
• Ability to self-motivate and work independently.
• Ability to work well in a team environment.

Preferred:

• 3+ years of experience in a mortgage or construction lending capacity.
• Previous real estate insurance and property tax experience

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.