Job Summary

The Process Improvement Analyst serves as both a tactical and a strategic partner enhancing operational efficiency and AI evaluation. The role will work collaboratively across the bank to identify opportunities to assess and drive process consistent operational efficiencies designed to reduce friction and pain points for both employees and customers. This position is responsible for conducting discovery sessions with various business units to understand current-state processes, identify variations, and uncover opportunities for improvement. Additionally, this position will participate in HTB’s AI evaluation and implementation process. The ideal candidate will have experience collaborating with leadership, understanding current opportunities for process improvement, developing standardized operating procedures, and supporting change management initiatives. Additional responsibilities include preparing process recommendations for senior management, performing gap analyses, supporting project plans, and identifying potential automation opportunities. The role ensures processes remain accurate, up to date, compliant with best practices, and aligned across all lines of business.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct discovery sessions with various lines of business and key stakeholders to understand current practices and identify variation in workflows.
• Demonstrate ability to be a self-starter and bridge builder across multiple departments and disciplines.
• Demonstrate ability to be solutions-oriented and to build consensus for necessary change.
• Identify process inefficiencies, redundancies, and conflicting practices across lines of business in partnership with key stakeholders.
• Map, document, and redesign end-to-end processes using standardized templates and best-practice frameworks.
• Collaborate across the bank with various lines of business teams to ensure processes align.
• Build gap analyses to support decision-making.
• Contribute to project plans, milestone tracking, and documentation as needed.
• Collaborate with line of business leaders to prepare process recommendation documents, including presentations to senior management, process maps, supporting metrics, and business requirements.
• Partner with department leaders to develop clear, actionable SOPs and workflow documentation.
• Create templates, checklists, and workflow documentation to promote operational consistency and reduce errors.
• Maintain a central repository of operational procedures and ensure regular updates as systems and processes evolve.
• Identify opportunities for automation and improved efficiency across departments.
• Research and summarize best practice standards relevant to process management as needed.
• Recommend appropriate solutions based on research, bank policies, regulatory requirements which align with the Bank’s culture fundamentals.
• Participate in change management activities associated with process improvement such as training stakeholders on new processes and ensuring documentation is accessible, accurate, and current.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements

Education:

• Bachelor’s degree in Business, Operations, Finance, Management, or related field.

Required:

• 2–5 years of experience in process improvement, business analysis, operations, or a similar role.
• Experience in creating process maps, SOPs, and workflow documents.
• Proficient in Microsoft Office products.
• Excellent attention to detail with strong organizational skills.
• Strong understanding of process improvement methodologies (Lean, Six Sigma, etc.).
• Excellent documentation, analytical, and problem-solving skills.
• Ability to translate complex workflows into clear, understandable documentation.
• Strong interpersonal skills with the ability to collaborate across all levels of the organization.
• Proficient in process mapping tools (e.g., Visio, Lucidchart).
• Ability to manage multiple projects and meet deadlines in a dynamic environment.
• Strong communication skills, both written and verbal.

Preferred:

• Experience working within and deploying a continuous improvement management system e.g., Danaher Business Systems, McKinsey-style Lean Management System, is a plus.
• Banking or financial services experience is strongly preferred.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.