Job Purpose

As part of the Renewal Desk team, you will be responsible for managing the renewal process and acting as a point of contact for a variety of customer needs, ensuring customer

retention and account growth. You will be reporting to the Manager, Commercial Operations – Renewal Desk, in our Business Operations organization at ICE Mortgage Technology.

Responsibilities

• Own customer renewals from initiation to close, including quotation and negotiating contracts
• Retain and increase subscription revenue in existing customers
• Update renewal forecast on a weekly basis and report up to management
• Collaborate with Sales, Business Development, and Customer Success to develop strategies for upcoming renewals
• Communicate directly with customers to answer questions and address issues through different channels
• Strong level of urgency, organization, and prioritization skills
• Ensure accurate data and reporting in CRM
• High-level understanding of renewals across multiple product lines

Knowledge and Experience

• 3+ years of experience in SaaS, in renewal account management
• Comfortable speaking with customers on all levels, from procurement to executives
• Great negotiation and communication skills.
• Detail and process oriented, with excellent organizational skills to manage a high volume of renewals per quarter
• Experience with Salesforce (Sales Cloud &CPQ)
• Must be self- motivated, goal-oriented
• Able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
• Playing as a true team player, to collaborate cross-functionally in the customer's best interests, from our accounting, support, product, success, legal and sales teams

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.