Job Purpose

ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of Fixed Income Index applications & deliverables. ICE Data Indices offers over 5,000 standard indices tracking more than $77 trillion in debt spanning the global bond markets, with debt represented across 43 currencies.

ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of Fixed Income, Equity and ETF Index applications & deliverables.

Responsibilities

• Provide guidance on various client workflows to multiple internal ICE Data Services teams including development, data content, product, quant, and quality assurance.
• Assist in implementation and creation of new accounts and projects.
• Provide expert training and support to application users.
• Streamline current procedures to better serve end-customers.
• Perform analytical research in order to validate client reporting and strategy.
• Perform training/demos to prospective clients as well as other internal ICE Data Services teams.

Knowledge and Experience

• Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science.
• Work experience of 0-1 year acceptable.
• Excellent communication skills needed to effectively support clients over phone and email.
• Sufficient analytical skills needed to understand and interpret theoretical/mathematical calculations.
• Sufficient technical skills needed to troubleshoot the various products and platforms.
• Intermediate PC skills needed for assisting in software navigation, server management, and automation building.

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