Job Purpose

The Trading Operations Analyst provides first-line support for all NYSE Group live production trading platforms. This customer-facing role involves identifying, troubleshooting, and escalating trading-related inquiries. The ideal candidate is a motivated team player who can work independently, collaborate effectively, and contribute to cross-functional initiatives.

Responsibilities

• Provide daily operational trading support for NYSE Group Exchanges core session trading.
• Participate in rotational shift coverage:
  • Early Trading Session: 2:00 AM – 11:00 AM ET
  • Late Trading Session: 11:30 AM – 8:00 PM ET
• Monitor trading activity and system performance.
• Execute daily checkout procedures for first-shift operations.
• Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
• Conduct real-time surveillance of electronic trading across all Exchange products.
• Collaborate with System Operations to understand trading architecture and system workflows.
• Maintain electronic logs of trading issues, disputes, and resolutions.
• Communicate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
• Distribute mass communications regarding market status and operational updates.
• Develop expertise in proprietary trading systems and back-office tools to support customer interactions.
• Coordinate with Technology, Product Management and Relationship Management teams to onboard users and resolve technical issues.
• Work with Floor Operations support teams to assist with real time trading inquiries.
• Participate in rotational Saturday internal and external industry testing support.

Knowledge and Experience

• Bachelor’s degree from an accredited institution.
• Required licenses: Series 7, and Series 57.
• 3+ years in a trading environment (e.g., trader, trader’s assistant, competing exchange, or ATS).
• Familiarity with trading systems and exchange operations.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint).
• Experience with SQL for issue investigation is a plus.
• Excellent communication and interpersonal skills.
• Critical thinking and quick decision-making abilities.
• Ability to work under pressure, adapt quickly, and manage multiple priorities.
• Client-focused mindset with a collaborative approach.