Job Purpose

ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of various Fixed Income platforms. Support functions will include but not be limited to, standardized report configuration, enhancing technological environments, and assisting in building workflows to satisfy client Fixed Income strategies.

Responsibilities

• Provide guidance on various client workflows to multiple internal ICE Data Services teams including development, data content, product, quant and quality assurance.
• Assist in implementation and creation of new accounts and projects.
• Provide expert training and support to application users.
• Streamline current procedures to better serve end-customers.
• Perform analytical research in order to validate client reporting and strategy.
• Perform training/demos to prospective clients as well as other internal ICE Data Services teams.

Knowledge and Experience

• Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science
• Work experience of 0-1 year acceptable
• Excellent communication skills needed to effectively support clients over phone and email
• Sufficient analytical skills needed to understand and interpret theoretical/mathematical calculations
• Sufficient technical skills needed to troubleshoot the various products and platforms
• Intermediate PC skills needed for assisting in software navigation, server management, and automation building.