Job Purpose

Serves as a contributor with knowledge in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts as member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on projects.

Responsibilities

• Works within a team on ICE Business Intelligence technology business consulting projects to meet specific client requirements.
• Configures, researches, and documents client needs related to ICE Business Intelligence.
• Assists with planning/communication of IMT technology changes to client to ensure changes to platforms and integration risks are mitigated.
• Researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
• Assists in management of implementation of changes with the customer, assisting with coordination and testing prior to production deployment.
• May assist client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained.
• Provides input to processes and procedures to achieve greater efficiencies and to solve the most complex business process problems.
• Consults directly with the client and may travel to the client site.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
• Performs other related duties as assigned.

Knowledge and Experience

• Familiarity with ICE Mortgage Technology products and services.
• Familiarity with collaboration tools.
• Knowledge of data models, dashboards, analytics and KPIs.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills to all levels (e.g. executives, managers, individual contributors).
• Awareness of Kanban and Agile methodologies.
• Proficiency in business modeling and requirements definition disciplines.
• Ability to estimate work effort for configurations and ensure the project is successfully completed.
• Knowledge of SQL a plus.