Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The New York Stock Exchange (NYSE), a subsidiary of Intercontinental Exchange, Inc. (ICE), is seeking a full-time candidate to join the team responsible for supporting multimedia applications, digital platforms, and AV/Broadcast operations. This is an opportunity to work within a high-performance team focused on next‑generation media technologies and engineering excellence.

The Multimedia Engineering team is responsible for multimedia systems for the historic NYSE building and all ICE global offices. This team supports a wide range of platforms including digital signage, AV/broadcast, IPTV/streaming, video walls, and AV‑over‑IP environments. As an Analyst on the team, you will play a key role in support, engineering documentation, and ensuring the smooth delivery of multimedia services across the enterprise.

In this role, you will assist in supporting and engineering project execution, maintaining documentation and workflows that contribute to the efficiency of the enterprise multimedia environments. You will partner closely with engineers, operations teams, vendors, and business stakeholders.

Responsibilities

• Support the engineering lifecycle of multimedia systems including Digital Signage, AV/Broadcast platforms, IPTV/streaming, Video Walls, and AV/IT technologies through configuration management, system integration, and technical analysis.
• Perform system performance reviews by analyzing logs, telemetry, and monitoring data; identify anomalies and support root‑cause investigation and resolution.
• Contribute to the creation and maintenance of engineering documentation such as system diagrams, configuration records, technical procedures, and integration workflows.
• Analyze system metrics and operational behavior to recommend improvements to scalability, stability, reliability, and workflow efficiency.
• Support engineering teams with project planning, technical requirements gathering, documentation of design decisions, and coordination of implementation tasks.
• Maintain accurate technical records, and engineering inputs for vendor engagements, equipment lifecycles, and multimedia platform upgrades.
• Participate in engineering QA/testing cycles for new platforms, software updates, and hardware integrations; assist with proof‑of‑concept setups and validation criteria.
• Support the development and innovation of new technologies, applications, and appliances by contributing to design, prototyping, testing, and implementation efforts.
• Communicate technical impacts, root‑cause summaries, and corrective engineering actions to cross‑functional IT and operational teams.

Knowledge and Experience

• Bachelor’s degree in information technology, media engineering, computer science, or related technical field.
• 2+ years of experience in technical support, IT, AV/Broadcast, multimedia engineering, or related technical analysis roles.
• Foundational knowledge of multimedia engineering workflows such as streaming video, digital signage infrastructure, video distribution, encoding/decoding, or AV/broadcast signal pathways.
• Familiarity with system monitoring tools, log analysis, troubleshooting frameworks, and structured incident investigation processes.
• Strong analytical and problem‑solving skills with the ability to interpret system data, understand technical architectures, and support engineering‑driven improvements.
• Basic understanding of networking fundamentals (DHCP, DNS, NTP, SNMP, TCP/IP, multicast/unicast, VLANs, firewalls, web filtering) and how they apply to multimedia and AV‑over‑IP technologies.
• Able to manage competing priorities in operationally demanding environments where system reliability and engineering accuracy are critical.
• Strong documentation, technical communication, and organizational skills.

Preferred Knowledge and Experience

• Ability to work independently on technical research, structured analysis, and multiple engineering tasks.
• Experience collaborating with engineers, architects, vendors, project managers, and technical operations teams.
• Familiarity with AV‑over‑IP systems, AV/Broadcast control‑room technology, signal routing, or multimedia system architecture.
• Strong attention to detail with a methodical, engineering‑minded approach to documentation, analysis, and technical process improvement.
• Knowledge of multiple operating systems including Linux, macOS, and Windows with the ability to work confidently in at least two of them.
• Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
• Familiarity with AI-enabled tools for troubleshooting, system insights, and operational efficiency, with an understanding of data quality, security, and governance considerations.

New York Base Salary Range

The expected base salary for this role, if located in New York, is between $65,000 – $85,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.