Job Purpose

The ORMB Analyst will be part of the Corporate Systems team that manages ORMB. The analyst will support critical billing processes (via phone, screen share, email) for internal business users. A strong candidate must be a motivated team player eager to learn, work independently, and be willing to assist others.

This role requires identifying, troubleshooting, and assisting users in resolving business issues. A successful candidate will take initiative, have the ability to multitask, demonstrate strong problem-solving skills, and strong decision-making skills, all while displaying a high degree of customer service and professionalism. Candidate should be proficient with trouble shooting complex technical issues, be proficient in writing SQL, and have customer service or technology support experience.

Responsibilities

• Troubleshoot and resolve time sensitive billing issues (technical and data related), perform root cause analysis, and identify workarounds and permanent solutions
• Administer and maintain ORMB platform and make configuration changes
• Collaborate with several development teams for issue escalation
• Maintain and/or create documentation related to operating procedure

Knowledge and Experience

• 2 + yrs. experience in writing SQL script
• 2 + yrs. experience as a software engineer with ORMB
• 5 + yrs. experience in IT area focusing on system troubleshooting and problem-solving complex business issues
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple tasks
• Logical approach, critical thinking, and analytical problem-solving skills
• Ability to perform well under pressure
• Bachelor’s degree in technical disciplines or equivalent combination of education and relevant work experience required

Preferred

• Strong knowledge of billing process and functional knowledge of the ORMB product such as Pricing, Billing, Revenue Management, Payments & Collections
• Exhibit a proactive and solution-driven mindset with a readiness to learn and adapt to new technologies to meet client needs
• Systems/Application administration experience

Schedule

This role offers work from home flexibility of one day per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.