Embark on a rewarding career as a Business Analyst II with our dynamic Payment Network Office team. You’ll have the opportunity to make a meaningful impact by shaping and delivering content that supports the card payment brands, guiding initiatives, and enhancing communication across multiple channels. Join us to contribute to our mission and advance your career in a collaborative and supportive environment.

As a Business Analyst I within the Payment Network Office team, you will play a pivotal role in understanding the payment brands, their rules, and the implementation lifecycle. Your expertise will be instrumental in reviewing, developing, and communicating content related to brand initiatives, articles, and regulatory changes. You will collaborate with cross-functional teams to ensure the successful delivery of information and support the implementation of new payment brand requirements. Your strategic thinking and strong communication skills will be essential in guiding stakeholders through complex changes and ensuring alignment with organizational goals..

Job responsibilities

• Review, interpret, and communicate payment brand rules, initiatives, and regulatory changes to internal and external stakeholders.
• Develop clear, accurate, and engaging content for multiple channels, supporting the delivery of payment brand communications and updates.
• Collaborate with cross-functional teams to facilitate payment brand initiatives, ensuring timely information and effective communication.
• Provide guidance and support to team members, empowering them to contribute to content development and delivery.
• Apply strategic thinking to assess the impact of payment brand changes, identify risks, and recommend communication solutions that support business objectives.
• Foster strong relationships with stakeholders, ensuring their needs are understood and addressed throughout the implementation process.
• Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
• Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.

Required qualifications, capabilities, and skills

• Demonstrated experience in content development, communication, or project management within the payments industry or a related field equivalent to 2+ years.
• Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
• Consistently demonstrates advanced strategic thinking and problem-solving skills, with a track record of supporting successful implementations.
• Effectively demonstrates excellent written, grammatical, and verbal communication skills, with the ability to review, interpret, and translate complex concepts into clear, actionable content, with proven expertise equivalent to 2+ years of experience.
• Proficiency in using automation technologies to optimize processes and implement business strategies.
• Commitment to providing quality service through continuous communication and stakeholder engagement.
• Demonstrably advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes and customer interactions.

Preferred qualifications, capabilities, and skills

• 2+ years of Merchant Services experience
• Strong understanding of payment brands, their rules, and ecosystem and client impact.
• Experience in managing content delivery for payment brand initiatives or regulatory changes.
• Proficiency in supporting technology/process release management and implementation activities.
• Expertise in customer service and conflict management, with the ability to understand client needs and facilitate effective collaboration.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Expertise with document and content communications and publication including PowerPoint, Adobe and SharePoint.