The Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm, including other Card and Connected Commerce pillars, functional partners, and stakeholders from legal, risk, controls, and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.

As a Statement Credit Resolution Specialist within the Lifestyles Governance and Business Operations team, you will play a critical role in ensuring a seamless customer experience by investigating, triaging, and executing missing statement credit inquiries, production issues and cardholder credit completeness initiatives You will work closely with product, operations, and customer service teams to resolve issues related to statement credits, ensuring timely and accurate processing for our customers.

Job Responsibilities

• Analyze and resolve cases where customers have not received expected statement credits from Chase Offers, using logs, databases, and transaction records.
• Prioritize and categorize incoming inquiries based on severity, customer impact, and root cause, ensuring efficient resolution and escalation when necessary.
• Develop and deploy backend solutions to process and apply missing statement credits, ensuring compliance with internal controls and audit requirements.
• Identify patterns and systemic issues leading to missing credits, collaborating with cross-functional teams to implement long-term fixes.
• Build and maintain tools and scripts to automate investigation and remediation processes, improving operational efficiency.
• Maintain clear and comprehensive documentation of investigation steps, resolutions, and process improvements.
• Work closely with product managers, customer service, and other engineering teams to communicate findings, share insights, and drive continuous improvement.

Required Qualifications, Capabilities and Skills

• Bachelor’s degree in Analytics, Computer Science, Engineering, or equivalent experience.
• 5+ years of experience in platform engineering or relevant field
• Strong proficiency with relational databases (e.g., SQL Server, PostgreSQL) and data analysis.
• Experience in one or more backend programming languages (e.g., Java, Python, Node.js).

Preferred Qualifications, Capabilities, and Skills

• Prior experience working in credit card, payments, or financial services environments, with a strong understanding of statement credits, transaction processing, and customer remediation.
• Strong written and verbal communication skills, with the ability to clearly document findings and collaborate across technical and non-technical teams.
• Ability to interpret complex data sets, identify trends, and draw actionable insights to resolve credit discrepancies and production issues.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Ensure a seamless customer experience by investigating missing statement credit inquiries.