Infrastructure Engineer [Multiple Positions Available]
J.P. Morgan
DESCRIPTION:
Duties: Design and implement technical solutions for diverse contact center solutions within the firm. Develop technology strategies, architecture patterns, and roadmaps for various solutions to fulfill business requirements efficiently and within set timelines. Provide application integration and solution support, fostering collaboration with business partners and cross-functional teams to accomplish strategic objectives. Supervise production implementations, support production issue resolutions, and oversee the feature development lifecycle of multiple projects. Provide hands-on leadership, mentorship, and training to junior engineers, fostering their professional growth and identifying areas for enhancement. Monitor current technologies and software design patterns to enhance processes and keep them efficient and modern. Manage project timelines, plan scope, and facilitate requirement gathering to align with business needs effectively.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Infrastructure Engineer, Solutions Architect, Technology Architect, Technology Lead, Technology Analyst, System Engineer, or related occupation. The employer will alternatively accept a Master's degree in Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Infrastructure Engineer, Solutions Architect, Technology Architect, Technology Lead, Technology Analyst, System Engineer, or related occupation.
Skills Required: This position requires experience with the following: developing scalable, high-performance cloud contact center solutions including Amazon Connect and Genesys Cloud; working with voice architecture and telephony systems such as Cisco; working with voice protocols such as SIP; monitoring ACD call routing and NLU-enabled IVR self-service systems within contact centers; creating APIs, data pipelines, and applications using programming languages including Python and Java; utilizing cloud services including AWS S3, Lambda, DynamoDB, SQS, and Polly for building solutions; integrating omnichannel solutions including Amazon Lex chatbots with contact centers; working with contact center CRM integrations such as Salesforce or ServiceNow; using contact center operations, various agent experiences, incident management processes, and production issue troubleshooting; migrating contact centers from on-premise data centers to cloud environments; building automation and CI/CD pipelines and writing infrastructure as code.
Job Location: 8181 Communications Pkwy, Plano, TX 75024.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Design and implement technical solutions for diverse contact center solutions within the firm.