Shape impactful and innovative testing automation that empower our teams to deliver faster and higher quality customer journeys to our co-brand customers.

Job Summary:
As a Product Analyst in the Customer Journey Testing and Automation Team, you collaborate closely with stakeholders and agile testing teams to translate customer journey scenarios into testable product features. Your insights and leadership help us deliver meaningful results and continuous improvement.

Job responsibilities:

• Gather, analyze, and prioritize journeys and test scenarios from stakeholders
• Create and maintain a well-defined product backlog
• Write user stories and acceptance criteria for agile automation and testing teams
• Collaborate with cross-functional teams to deliver high-quality tests
• Make informed decisions on testing scenarios and priorities
• Monitor backlog performance and feedback to drive improvements
• Facilitate stakeholder engagement and alignment throughout the product lifecycle
• Ensure solutions meet product objectives and customer needs
• Track progress and report on key product metrics
• Champion a customer-centric approach in all product decisions

Required qualifications, capabilities, and skills:

• Experience as a product owner, business analyst, or similar role
• Strong understanding of agile product development practices
• Excellent analytical and problem-solving skills
• Ability to translate business needs into technical requirements
• Effective communication and stakeholder management abilities
• Experience writing user stories and acceptance criteria
• Strong organizational and prioritization skills
• Ability to work collaboratively in cross-functional teams
• Proficiency with agile tools and software
• Commitment to continuous learning and improvement
• Ability to adapt to changing business priorities

Preferred qualifications, capabilities, and skills:

• Experience in customer journey testing and automation frameworks
• Agile or product management certification (e.g., CSPO, PMI-ACP)
• Background in technology or quality assurance
• Experience working in large, matrixed organizations
• Familiarity with co-brand or partnership-driven environments
• Experience with data analysis and reporting

Optional additional Information:

• Visa sponsorship is not available for this position
• Some travel may be required based on business needs
• All candidates must comply with applicable regulatory requirements
• Located in NYC or Wilmington

---

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

---

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

---

Develop and drive backlog for customer journey testing and automation.