Embark on a career path where your content design skills directly enhance user journeys and customer confidence.

As a Content Design Associate in Chase Operations, you will play a contributing role in shaping customer experiences by planning, creating, and structuring product content. Leveraging your developing knowledge of content design practices and principles, create intuitive and compelling user journeys. Collaborate with cross-functional teams, exercise initiative and judgment to resolve short-term problems, and contribute to the improvement of current working methods. At the Associate level, demonstrate your proficiency in core content design craft skills, while continuously developing your expertise in these and other design areas. Your work will have an impact on enhancing user experience and building customer confidence in our products and services.

Job responsibilities

• Plan and create engaging, user-friendly content for product or service features and adhere to the firm’s standards and best practices
• Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation within products and services
• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
• Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively
• Engage in iterative design processes and use user feedback to improve content quality.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in content design, user experience design, or a related field
• Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences
• Experience in various mediums for effective communication of ideas, concepts and experiences
• Advanced skills in written and verbal communication, ensuring clarity in all messaging

Preferred qualifications, capabilities, and skills

• Experience with conversation design, and chat experiences preferred
• Experience with internal/employee experiences preferred

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Contribute to shaping customer experiences with your growing expertise in content design at a leading financial institution.