Join J.P. Morgan, a global leader in banking and financial services, renowned for innovation, excellence and service. Our Global Banking business provides comprehensive financial solutions to corporations, governments, and institutions worldwide, helping clients navigate complex markets and achieve their strategic objectives.

As a Communications Director Business Banking within Consumer and Community Banking you will serve as the lead communicator for a new firmwide initiative that positions JPMorganChase as the nation’s leading bank for small business. This executive will develop and execute a comprehensive communications strategy—internal and external—that elevates the firm’s leadership, humanizes its impact, and builds lasting connections between policymakers, Main Street, and the broader public. The role offers significant opportunity for growth and expanded responsibility in shaping the external communications and media relations strategy for Chase for Business.

Job responsibilities

• Design and lead the end-to-end communications strategy for the small business initiative, ensuring alignment with business objectives and firmwide priorities.
• Serve as the central connector, working across Consumer and Community Banking, Corporate Impact, Public Affairs, Marketing, and other lines of business to lead unified messaging and maximize impact.
• Develop compelling narratives and campaigns that highlight the firm’s support for small businesses, including success stories, new programs, and community impact.
• Partner with government relations and policy teams to communicate the firm’s perspective on small business policy issues and advocate for solutions that benefit clients and communities.
• Lead external communications for the initiative, including media relations, thought leadership, and content to position JPMorganChase as a champion for small business.
• Collaborate closely with internal communications to engage employees, foster advocacy, and ensure consistent understanding of small business priorities.
• Advise senior leaders on communications strategy, messaging, and reputation management related to small business initiatives.
• Measure and report on communications effectiveness, using insights to refine strategy and demonstrate value to the business.
• Manage and mentor a communications team dedicated to the initiative, fostering collaboration and innovation.
• Take on increasing responsibility for external communications and media relations for Business Banking, with the potential to shape and lead broader strategies over time.

Required qualifications, capabilities, and skills:

• 10+ years of experience in communications, media relations, public affairs, or related field, ideally within financial services or a large, complex organization.
• Proven ability to lead cross-functional initiatives and lead alignment across diverse teams.
• Strong experience in both internal and external communications, including media relations and policy communications
• Excellent storytelling, writing, and presentation skills.
• Strategic thinker with a track record of advancing business and policy goals through communications.
• Experience advising senior executives and managing high-profile initiatives.
• Bachelor’s degree required

Preferred qualifications, capabilities, and skills:

• Advanced degree
• Strong reporter contacts
• Experience working in Washington, D.C. or with policymakers and government stakeholders

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Looking for talented communications leader to lead end-to-end communications strategy for a high-impact small business program.