DESCRIPTION:

Duties: Demonstrate and support site reliability culture and practices and exerts technical influence. Lead initiatives to improve the reliability and stability of CCB applications. Platforms using data-driven analytics to improve service levels. Collaborate with team members to identify comprehensive service level indicators. Work with stakeholders to establish reasonable service level objectives and error budgets with customers. Demonstrate a high level of technical expertise within one or more technical domains and proactively identify and solve technology-related bottlenecks. Acts as the main point of contact during major incidents for applications. Identify and solve issues quickly to avoid financial losses. Document and share knowledge within organization via internal forums and communities of practice.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Information Technology, Engineering, Computer Applications, Computer information systems or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Architect, or related occupation. The employer will alternatively accept a Master's degree in Information Technology, Engineering, Computer Applications, Computer information systems or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer, Architect, or related occupation.

Skills Required: This position requires three (3) years of experience with the following: Implement practices within a distributed application hosted on Public, Private cloud, and using reliability, scalability, performance, security, enterprise system architecture, toil reduction, automation, building observability and SLI/SLO. This position requires experience with the following: utilizing programming languages including Python, Java and Spring Boot for toil reduction and automation; Observability including white and black box monitoring, SLO alerting, and telemetry collection using tools including Grafana, Dynatrace, Prometheus, Datadog, and Splunk; continuous integration and continuous delivery tools including Jenkins, GitLab, and Terraform to cover application building and deployments on Public, Private cloud environments and to deploy code to production more quickly, reliably, also standardize the build, test, and deployment process reducing human error and ensuring deployments are performed; Using Container and container orchestration including ECS, Kubernetes, EKS, Private Cloud, Docker and troubleshooting these platform issues; Troubleshooting technologies and issues; Identifying and solving problems related to complex data structure and algorithms.

Job Location: 8181 Communication Parkway, Plano, TX 75024.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Demonstrate and support site reliability culture and practices and exerts technical influence.