As a Chase Travel Advisor in the Hotel Support Group, you will support suppliers in managing The Edit Hotels. You will work with a select group of individuals in Mystery Shopper booking processes. Demonstrating problem-solving skills and functioning as a Hotel Supplier specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external suppliers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

Job responsibilities:

• Acts as a liaison between the hotel and the customer.
• Understands Chase Travel program requirements.
• Demonstrates proficiency with the HSG Email Tool (KANA).
• Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profits.
• Attends staff and training meetings to stay updated on travel industry trends and office procedures.
• Consistently meets established Key Performance Objectives.
• Maintains accurate logs to ensure precise productivity measurement.
• Achieves team metrics and KPIs.
• Remains compliant with all Chase Travel eLearning requirements.

Required qualifications, capabilities, and skills:

• Demonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirements.
• Must have knowledge of SABRE CRS.
• Exhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skills.
• Possesses comprehensive knowledge of Chase Travel programs, products, and procedures.
• Requires a minimum of one year of Chase Travel CORE experience.
• Demonstrates advanced proficiency in using multiple screens in an online environment.
• Shows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking tools.

Preferred qualifications, capabilities, and skills

• Strong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalities.
• Excellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekends.
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essential.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Join Chase Travels as Servicing travel Advisor.