• Partner with functional SMEs, Legal, Compliance, and Operations leaders to evaluate regulatory and legal changes and implement required updates across CCB processes and controls.
• Manage sustainment to keep legal obligation-to-procedure mappings current through BAU changes in a dynamic legal/regulatory environment.
• Monitor business assessments and end-to-end implementation of legal changes, ensuring scope, ownership, and timelines are clear and tracked.
• Drive consistency and quality of intake, evaluation, and change implementation processes across ~20 Operations functions, including standard templates, workflows, and controls.
• Track and report SLAs, throughput/volumes, performance metrics, issues, and risks to leadership; escalate blockers and propose remediation plans.
• Onboard, coach, and support new functional SMEs across Operations, including training on process, tooling, documentation standards, and quality expectations.
• Identify, influence, and partner to deliver process improvements that streamline intake, accelerate assessment, enhance traceability, and strengthen control evidence.

• Strong understanding of regulatory change lifecycle (intake, impact assessment, implementation, validation/sustainment) and linkage of legal obligations to procedures and controls.
• Experience coordinating across multiple functions with differing priorities; proven ability to standardize processes and drive consistency at scale.
• Proficiency with workflow and governance tools (e.g., GRC platforms, inventory/obligation repositories, Jira/ServiceNow, SharePoint/Confluence); strong Excel/PowerPoint skills.
• Excellent communication, stakeholder management, and facilitation skills; comfortable presenting status, risks, and decisions to senior stakeholders.
• Analytical, detail-oriented, and organized; able to manage metrics, SLAs, and deadlines across a high-volume change portfolio.

• Bachelor’s degree or equivalent experience; advanced degree (e.g., JD, MBA)
• 3+ years in regulatory change management, compliance, risk management, legal operations, or operations change within financial services; CCB/retail bank experience
  

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans