Network Infrastructure Engineer III
J.P. Morgan
We are looking for an experienced Network Engineer to join our Network Enhanced Support Team (NEST), supporting our retail branches. In this role, you will proactively monitor and troubleshoot network issues, utilizing established runbooks to resolve problems efficiently. you will serve as a key advocate for our branch teams, delivering outstanding customer service and guiding them through technical challenges during network deployment upgrades.
- Executes conventional approaches to build or break down technical problems
- Drives the daily activities supporting the standard capacity process applications
- Considers upstream/downstream data and systems or technical implications
- Adds to team culture of diversity, opportunity, inclusion, and respect
- Provide technical network support to retail branches during the warranty support period following network upgrades
- Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
- Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects
- Ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors
- Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management
Required qualifications, capabilities, and skills
- Formal training or certification on Infrastructure Engineering concepts and 3+ years applied experience
- Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
- 5+ years of relevant production network support experience
- Must be able to work 1pmEDT- 9pmEDT shift (Eligible for 10% Shift diff.)
- Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally
- Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems
- Proven ability to collaborate with partners and vendors to resolve issues
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Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems
- Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Leverage your strong knowledge of software, applications, and technical processes across multiple applications