Become an integral part of the Consumer and Community Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.

As a Lobby Receptionist (first impression specialist) in Consumer and Community Banking-Wealth Management, you are the first point of contact for clients, visitors, and employees. You create a welcoming, professional lobby experience by delivering exceptional service, maintaining attention to detail, and ensuring each interaction leaves a positive, lasting impression. You will support daily office activity by coordinating check-ins, answering questions, issuing temporary access when needed, and partnering closely with internal teams to ensure a safe, seamless in-office experience.

Job responsibilities

• Welcome, register, and check in clients and visitors arriving for meetings and events within the JPMA office lobby/reception area
• Provide concierge-level support by answering questions, giving directions, and sharing relevant office information
• Support employees as needed (e.g., facilitating temporary access/badges when building access support is required)
• Follow all building and security procedures to maintain a healthy, safe, and secure environment; proactively escalate issues using a “see something, say something” approach
• Deliver first-class service by consistently exceeding lobby reception standards and anticipating needs
• Prepare for daily activity by reviewing scheduled meetings and events using event and visitor management systems
• Collaborate with partner teams (various JPMA partners from different regions and headquarters) to enhance the overall in-office and visitor experience
• Complete miscellaneous tasks and service-improvement projects that raise team standards and support operational excellence
• Maintain schedule flexibility, including early mornings or late evenings as business needs require

Required qualifications, capabilities, and skills

• Minimum 2 years of recent experience in high-end reception, concierge, hospitality, or client-facing services
• Strong interpersonal and communication skills with a polished, welcoming presence
• Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities while remaining professional and composed
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to stand/walk for extended periods
• Ability to work across different locations throughout the campus as needed

Preferred qualifications, capabilities, and skills

• Familiarity with event, room, and/or visitor management systems
• Bilingual skills (Spanish preferred)

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid option

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans