Core Experiences Product Director
J.P. Morgan
Product
Wilmington, DE, USA · New York, NY, USA
The Core Experience Product Director owns the end-to-end Core Channel Experience strategy and delivery in support of CCB-wide objectives setting the shared foundations, surfaces, and system patterns that enable consistent, high-performing customer experiences across Chase.com and the Chase Mobile App.
Accountable for experience coherence, quality, and performance across core structures and shared assets, this role leads platform standardization to the target state, ensuring solutions operate within CCB guardrails and unlock durable, scalable reuse. The scope spans critical CCB-shared capabilities including global surfaces (e.g., OVD and dashboards), messaging systems across the digital ecosystem, shared transactions and activity viewing, and user profile & settings, delivered through strong cross-functional partnership and governance. This role reports directly to the Head of Channel Experiences and Growth.
This role blends platform product leadership with strong commercial acumen to drive measurable business outcomes through scalable, CCB-shared customer experience foundations. You’ll operate as the end-to-end platform product owner setting vision and standards, driving adoption, establishing governance, and managing performance while partnering closely with engineering and architecture leaders to shape and execute platform strategy. Success requires exceptional communication and stakeholder management, a strong sense of urgency, and the technical fluency to translate complex platform decisions into clear direction and impact.
The ideal candidate has a strong command of the digital financial services landscape, stays close to evolving customer needs, and understands key digital and customer experience trends such as personalization and emerging agentic experiences and how to scale them into shared patterns and guardrails across teams. You’re highly comfortable with analytics and performance management, defining success metrics, monitoring platform health, and driving continuous improvement. You also bring strong executive presence, with a demonstrated ability to influence senior leaders and align cross-functional teams around shared platforms, standards, and outcomes.
Job Responsibilities
- Oversees the Core Channel Experiences roadmap, vision, development, execution, risk management, and CCB-wide guardrail targets across digital channels (Chase.com, Chase Mobile App)
- Drives and manages multiple stakeholder partnerships end-to-end from ideation and value story through refinement and design and delivery and progress of wins and post-mortem learnings
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Provide direction, energy, and momentum to a driven team of product managers
Required Qualifications, Capabilities, and Skills
- 10+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
Preferred Qualifications, Capabilities, and Skills
- Passionate about digital customer experiences, with specific focus in the acquisition space enabling customers with seamless experiences
- Proven knowledge of the Financial Services space
- Digital enthusiast and first tech adopters
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
The Core Experience Product Director owns the end-to-end Core Channel Experience strategy and delivery in support of CCB-wide objectives—setting the shared foundations, surfaces, and system patterns that enable consistent, high-performing customer experiences across Chase.com and the Chase Mobile App. Accountable for experience coherence, quality, and performance across core structures and shared assets, this role leads platform standardization to the target state, ensuring solutions operate within CCB guardrails and unlock durable, scalable reuse. The scope spans critical CCB-shared capabilities including global surfaces (e.g., OVD and dashboards), messaging systems across the digital ecosystem, shared transactions and activity viewing, and user profile & settings, delivered through strong cross-functional partnership and governance. This role reports directly to the Head of Channel Experiences and Growth.