Credit Support Analyst
J.P. Morgan
IT, Customer Service
Fort Worth, TX, USA · Tempe, AZ, USA
Join a team where your work directly supports credit decisions, accurate reporting, and smooth client onboarding. If you enjoy fast-paced ownership, strong partnerships, and improving data quality, this role offers impact every day.
Job summary
As a Credit Support Analyst in Middle Market Banking and Specialized Industries, you will own the accuracy and completeness of credit-related data across key credit systems to support exposure reporting, capital allocation, and profitability reporting. You will set up customers and facilities during onboarding, maintain ongoing updates, and initiate and route credit facility proposals for approval while partnering closely with credit, risk, lending services, and middle office teams.
Job responsibilities
- Own and maintain credit-related customer and facility data across systems used by the business to support accurate reporting and downstream processes.
- Set up customers and related facilities during client onboarding and perform ongoing maintenance to keep records current and accurate.
- Initiate credit facility proposals for new facilities, existing facilities, and data maintenance, populating facility and obligor data prior to routing for approval.
- Attach supporting documentation to proposals, update proposals during negotiation changes, and finalize key dates prior to release.
- Route proposals for approval, complete proposals for release, and store required items in deal documentation repositories as applicable.
- Ensure credit requests, queries, and issues are actioned accurately and within stated procedures and policies.
- Communicate with partners that facilities are available and interpret approval requirements to apply them consistently in daily work.
- Manage credit data structures and roles within customer data tools, including family structures, transfers, and coverage roles.
- Execute data remediation initiatives and monitor data quality reports to identify issues and drive timely corrections.
- Build and maintain strong working relationships with credit, risk, lending services, and middle office partners to support efficient execution.
Required qualifications, capabilities, and skills
- College degree or equivalent relevant experience.
- Minimum of 4 years of professional experience in loan/product operations or in a credit/lending environment.
- Experience with credit systems and the ability to learn and understand system linkages across upstream/downstream applications.
- Understanding of common credit loan products and operating exposures, and ability to interpret simple to moderate customer structures.
- Ability to build and maintain effective partnerships with credit, risk, lending services, and middle office teams.
- Strong verbal, written, and organizational skills in a team-based, cross-coverage environment.
- Ability to work independently, escalate appropriately, and demonstrate sound judgement, initiative, ownership, and accountability.
- Risk control mindset with strong attention to detail and the ability to solve problems through root-cause analysis.
- Ability to prioritize tasks effectively in a deadline-driven environment.
Preferred qualifications, capabilities, and skills
- Experience supporting credit data remediation or data quality improvement initiatives across multiple systems.
- Experience working with virtual teams across multiple locations and coverage models.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Own credit data setup and maintenance, enabling accurate exposure reporting, approvals routing, and timely client onboarding support.