Join our dynamic team & help protect customer and client confidential information by coordinating privacy incident response and driving meaningful improvements from what we learn. You’ll partner with stakeholders across the firm to contain issues, support remediation, and strengthen controls.

As a Process Manager on the Privacy Incident Response Team, you support the Privacy Incident Program across multiple business areas by documenting and resolving privacy events within required timeframes. You work with partners to gather facts and evidence, assess applicable requirements, and coordinate containment and remediation actions. You also analyze incident themes to identify process and control gaps and escalate risks and issues as needed.

Job responsibilities

• Document privacy events in the system of record and maintain accurate, timely updates
• Partner with internal teams to understand incidents, collect evidence, and drive events to resolution within required service levels
• Provide guidance to contain privacy events and support customer and process remediation actions
• Apply knowledge of privacy breach requirements across jurisdictions to support incident decisioning and outcomes
• Draft breach notifications for customers and regulatory entities when notification requirements are triggered
• Build and maintain working relationships with partners and vendors to support effective incident response
• Collaborate with key stakeholders (for example: data risk, legal, compliance, security, fraud teams, and privacy champions)
• Analyze incident data to produce insights, including root cause analysis and emerging trend identification
• Support a strong controls environment by following documented procedures and completing routine reconciliations

Required qualifications, capabilities, and skills

• 2+ years of experience in the financial industry (or similar regulated environment experience)
• Strong analytical skills and excellent attention to detail
• Strong written and verbal communication skills; able to communicate clearly across audiences
• Sound judgment and the ability to make decisions in time-sensitive situations
• Ability to work independently and collaboratively in a dynamic environment
• Strong time management skills; able to meet deadlines and manage multiple priorities and projects
• Intermediate PC skills, including Microsoft Excel and PowerPoint
• Quality-focused mindset with a strong controls orientation
• Strategic thinking and planning skills with an orientation toward innovation and improvement
• Ability to build effective relationships and work across multiple stakeholder groups

Preferred qualifications, capabilities, and skills

• College degree
• Experience handling escalated issues
• Prior experience supporting incident management, investigations, or risk/control programs
• Experience partnering with legal, compliance, risk, and security stakeholders

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans