Product Management Director, Product Experience - Elder Banking
J.P. Morgan
Product
New York, USA
- Own the end-to-end product vision and strategy for Elder Banking - translating business priorities into an executable roadmap.
- Lead discovery and definition: clarify the design target, sharpen the value proposition, and translate customer needs into buildable experience requirements.
- Set the standard for success: define future-state journeys, experience principles, and success metrics that guide prioritization and investment decisions.
- Drive cross-functional alignment with key partners to deliver relevant, compliant product experiences and measurable outcomes.
- Drive commercialization and differentiation in-market: shape go-to-market strategy, maintain a strong competitive POV, track trends/adjacent solutions, and identify opportunities to create durable advantage.
- Create executive clarity through crisp storytelling and artifacts (journeys, service blueprints, experience narratives) that accelerate alignment and decisions.
- Raise the bar on team culture: operate with pace, ownership, and high standards; contribute to a high-performing, collaborative environment.
- 8+ years leading product experience / service design / product strategy for large-scale, end-to-end digital customer experiences.
- Demonstrated ability to take ambiguous problem spaces from insight, hypothesis, concept, test, roadmap, delivery, with strong experimentation and measurement discipline.
- Proven ability to influence senior stakeholders, frame tradeoffs, and drive decisions in a matrixed environment.
- Strong craft in experience strategy (journey mapping, service blueprinting, north-star visioning) and the ability to translate it into build-ready requirements.
- Excellent written and verbal communication, with an ability to tailor messaging to executives, partners, and delivery teams.
- High ownership and bias to action; strong prioritization judgment and comfort operating at pace in a highly regulated environment.
- Bachelor’s degree
- Recognized thought leader within a related field
- Experience in financial services with a focus on digital and/or retail banking
- Digital enthusiast and first tech adopters
- Advanced degree
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
The Elder Banking team creates differentiated experiences for older customers. Seeking an Executive Director to lead product strategy, design, and delivery.