Global Banking Fraud Prevention Analyst
J.P. Morgan
Administration, Accounting & Finance, IT
Tampa, FL, USA
As a Global Banking Fraud Analyst on the Global Banking Client Fraud Prevention team, your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role. Your role is crucial in minimizing client loss and maximizing recovery opportunities, while also working to reduce bank loss.
Job Responsibilities:
- Handle outbound and inbound calls to validate Wires/ACH payments and educate clients on payment validation best practices.
- Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence.
- Prioritize cases to meet payment cut-offs and Service Levels.
- Address lookalike domain alerts and investigate fraudulently negotiated items, including checks and withdrawals.
- Process ACH and Wire transactions and manage client communications regarding transaction disposition.
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Analyze client transactions to identify higher-risk transactions requiring engagement with clients or relationship teams.
- Utilize various systems including Outlook, Unity, Navigator, Customer Assist, and others to manage workflows.Collaborate with leadership, team members, and business partners to resolve client issues and meet business goals.
- Build and strengthen relationships with internal partners and clients.
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Project a confident and professional presence to clients and internal partners.
Escalate confirmed fraud payments and follow procedures to secure client profiles.
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Identify patterns/trends in transaction data and document interactions accurately. and Support the development and maintenance of policies, procedures, and training materials.
Required Qualifications, Capabilities, and Skills:
- Experience and strong working knowledge of Investigations/Fraud Investigations.
- Effective communication skills for delivering clear messages via phone and e-mail.
- Knowledge of Wires, ACH, SWIFT, and international payment conventions/practices.
- Proactive problem-solving approach and determination to follow through.
- Excellent time management, organizational, written, and oral communication skills.
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Ability to work in a fast-paced environment and adapt to change.
- Ability to multi-task under minimal supervision.
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Effective teamwork skills.
Required or additional information
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Flexibility to support work schedule adjustments; department is open 24 hours, 6 days a week.
- This shift schedule will be 11AM-8PM EST, Monday through Friday
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Promote client fraud prevention in a high-performance team focused on engagement, innovation, and exceptional results