Job Responsibilities

• Support the Governance Program Lead in coordinating and executing governance activities across Card & Connected Commerce business lines.
• Monitor and ensure adherence to regulatory requirements, firmwide policies, and standards across multiple governance domains.
• Prepare, review, and distribute monthly and quarterly governance reports, including regulatory updates, project statuses, and escalation items for business stakeholders.
• Maintain accurate records of governance activities, meeting materials, and escalation evidence for audit and compliance purposes.
• Participate in governance forums, councils, and business practices meetings, documenting key discussions and action items.
• Identify and escalate potential risks, regulatory issues, and exceptions to the Governance Program Lead and relevant committees.
• Support the execution of annual impact assessments and policy compliance reviews, ensuring completion across business units.
• Collaborate with cross-functional teams to gather data, analyze processes, and recommend improvements to strengthen the control environment.
• Leverage tools such as Tableau, Alteryx, SharePoint, Jira, Microsoft Office Suite, and Confluence for data analysis, reporting, and documentation.
• Update procedures and documentation regularly to reflect business changes and maintain audit-ready evidence.
• Assist in coordinating internal and external audit deliverables, facilitating communication and ensuring alignment with compliance requirements.
• Analyze business requirements and translate them into well-designed, high-quality data solutions, including build and test activities.
• Partner with business solution owners to elicit, define, and validate requirements for data products and analytics solutions.
• Maintain a continuous learning mindset, staying current on emerging technologies and automation platforms, and applying new tools where appropriate.
• Demonstrate a commitment to excellence through strong professional judgment, integrity, ownership, and disciplined execution.
• Build and sustain strong relationships with internal stakeholders to anticipate needs and deliver value through analytics, insight, and proactive engagement.
• Provide guidance and oversight to team members to ensure timely delivery and adherence to established practices, controls, and quality standards.

Required Qualifications, Capabilities, and Skills

• Minimum of 5 years of experience in the financial services industry, specifically in Regulatory Operations, Controls, Compliance, Risk, or Audit.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Demonstrated ability to manage tight delivery timelines, remain calm under pressure, and adapt to changes.
• High proficiency in project management, with proven ability to manage multiple priorities and deliverables.
• Excellent analytical and problem-solving skills, with the ability to provide sound recommendations to business partners.
• Strong technical skills with Jira, Confluence, Tableau, AI (LLM), and Alteryx.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and SharePoint.
• Strong written and verbal communication skills, with confidence in communicating internally at all levels, especially with leadership audiences.
• Collaborative team player who thrives in working with teams across the company to achieve shared objectives.

Preferred Qualifications, Capabilities, and Skills

• Experience with writing code using Python or another programming language in a work-related capacity.
• Ability to clearly define and articulate business requirements, bridge the gap between business and technical teams, and summarize information into concise high-level points.
• Demonstrated ability to manage tight delivery timelines and adapt to unexpected circumstances in dynamic environments.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Join the Governance Program team within Card & Connected Commerce, a dynamic business line dedicated to driving regulatory compliance, operational excellence, and process improvement across our products and services. Our team partners closely with Business Practices, Operations, Risk, Compliance, and Technology groups to deliver on governance initiatives, streamline processes, and uphold firmwide standards. As a Business Analyst II, you will play a critical role in supporting a variety of governance activities, risk mitigation efforts, and control enhancements, contributing to a culture of compliance and continuous improvement.