Director of Site Reliability Engineering
Administration, Software Engineering
Palo Alto, CA, USA
As a Director of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms and Foundational Services (IPFS) organization,, you are constantly establishing new collaborative partnerships that allow your team to work across functions. Proactively engage team members, initiate career conversations, and delegate assignments and opportunities equitably.
Guides stakeholders through complex projects with broad direction to ensure work is executed according to compliance standards, service level agreements, and business requirements, proactively anticipating team needs and removing road blockers
Leads reuse-first adoption of enterprise-authorized AI capabilities within the work environment across reliability operations and delivery practices to improve speed and quality of outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.
Applies both cross-functional technical and business knowledge and leadership acumen to multiple technical areas and disciplines
Identifies opportunities to initiate operational changes across areas of responsibility and partners with leadership to drive change and innovation
Sets organizational expectations for AI-assisted operational decisioning and automation, ensuring traceability/auditability and alignment to resiliency, security, and compliance standards.
Formal training or certification on site reliability engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
Experience leading technologists to manage, anticipate, and solve complex technological issues and engaging team members effectively
Experience leading leaders/teams in the safe use of enterprise-authorized AI capabilities within the work environment, including validation habits and awareness of data sensitivity.
Ability to set governance expectations for AI-assisted recommendations (e.g., review/approval and escalation paths) aligned to resiliency, security, and auditability outcomes.
Experience hiring, developing, and recognizing talent and influencing team culture by championing innovation and change for success
Ability to express complex ideas with appropriate level of detail
- Experience working at code level
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Drive innovation and solution delivery while leading a technical area and serving as a primary decision maker for your teams