Process Improvement Associate I
Columbus, OH, USA
Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Process Improvement Associate I within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement initiatives. You will leverage your broad knowledge of process improvement principles and practices to map, simplify, and document processes, while reducing manual touch points and utilizing digital process tools. Your work will have a significant impact within the department, requiring you to exercise initiative and judgement to resolve short-term problems and propose improvements to current working methods. You will be expected to analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, manage change, and delegate tasks effectively will be crucial in driving service-delivery improvement and achieving our departmental objectives.
Job responsibilities
- Employ Lean Six Sigma methodologies and AI-infused analytical techniques to support process improvement engagements and solve business problems.
- Use Prompt Engineering, process mining, and digital tools—including artificial intelligence and automation platforms—to analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions.
- Support the creation of compelling narratives, leveraging AI-driven data visualization and storytelling tools to influence action on key business decisions and change initiatives.
- Ensure quality and timeliness of deliverables by utilizing automation and intelligent workflow management tools.
- Support project leads on their deliverables and meet timelines.
- Work well in a fast-growing environment with the ability to deliver on time, adapting to new AI and digital technologies as they are implemented.
- Contribute to the growth of team capabilities through continuous delivery, enhancement, innovation, and adoption of AI-powered process improvement solutions.
- 2 years of experience in analyzing large quantities of data
- Flexibility to work effectively with stakeholders and colleagues at all levels
- Passion for learning and willingness to lean into new skills
- Foundational presenting to audiences of various sizes and levels
- Experience in using with MS Excel, Alteryx, SQL, PowerPoint, and/or Business Process Modeling on various projects to gain insights regarding the data
- Baseline knowledge of artificial intelligence foundations, with some exposure to data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction
- Possess strong problem-solving abilities
- Strong communication and organizational skills.
- Ability to take ownership of tasks
Preferred qualifications, capabilities, and skills
- Motivated to deliver high-quality work to drive business outcomes
- Ability to handle multiple demands with a sense of urgency and drive
- Ability to deal with ambiguity
- Highly structured mindset coupled with strong problem-solving and analytical aptitude
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Drive process improvement and innovation to enhance efficiency and drive operational excellence.