Join a team where your ability to drive risk discipline and operational excellence directly strengthens how we deliver critical services. You will gain broad exposure to business owners, controls partners, and supplier leaders while building a strong foundation in governance and third-party risk management. This role offers meaningful opportunities to grow your influence, sharpen executive communication, and expand your scope through internal mobility. If you enjoy solving ambiguous problems, creating clarity from complexity, and driving outcomes, you will thrive here.

Job summary:

As a Vendor Management Analyst within ATM, Branch and Cash Operations, you will coordinate and execute third-party oversight activities to help ensure our supplier relationships meet firm requirements and timelines. You will partner across business owners, risk and controls stakeholders, and suppliers to gather evidence, track actions, and surface issues early. You will translate detailed oversight work into clear, leadership-ready status and risk reporting. You will help strengthen a culture of accountability, transparency, and continuous improvement.

You will operate as an individual contributor with significant autonomy and visibility. Success in this role requires strong judgment, attention to detail, and the ability to influence without authority across multiple teams. You will be trusted to manage competing priorities, respond to time-sensitive requests, and escalate appropriately when risk is not trending in the right direction. Your work will help maintain consistent oversight practices and improve the quality and timeliness of supplier governance deliverables.

Job responsibilities:

• Own day-to-day third-party oversight for assigned ABCO/PS supplier engagements, ensuring adherence to TPO requirements and timelines.
• Lead and coordinate risk recertifications, supplier scorecards, exit plan reviews, and action plans, including evidence gathering, tracking, follow-up, and escalation.
• Produce leadership-ready reporting and insights (status, risks/issues, upcoming milestones, action plan aging); identify trends and recommend process improvements.
• Partner with ABCO/PS business owners and cross-functional stakeholders (CTO partners, Controls, Third-Party Governance, and other CTO teams) to navigate TPO processes and resolve blockers.
• Lead creation of TPO-related Monthly Business Review (MBR) and supplier Quarterly Business Review (QBR) materials; present updates, risks, and remediation progress in forums.
• Respond to time-sensitive requests from senior leaders; apply sound judgment to prioritize, communicate tradeoffs, and drive closure.
• Provide recurring/ad hoc support to ABCO Business Support team (metrics, process improvement, data analysis, report development) and contribute to CTO-wide initiatives as assigned

Required qualifications, capabilities, and skills:

• Demonstrated experience in third-party oversight/vendor management, operational risk & controls, governance, or comparable operational roles with risk accountability.
• Strong ability to drive deliverables across stakeholders (including suppliers), manage competing priorities, and meet tight deadlines with minimal supervision.
• Excellent attention to detail and ability to produce accurate, audit-ready outputs.
• Strong written and verbal communication skills, including building executive-ready materials and delivering clear updates.
• Proven ability to influence without authority, handle challenging conversations, and escalate appropriately to manage risk.
• Strong organizational, analytical, and problem-solving skills.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree (Risk Management, Operations, Project Management, or related) or equivalent experience.
• 3 or more years relevant experience (banking operations, vendor management/oversight, risk/controls, governance, or similar).
• Familiarity with payments and/or cash operations and end-to-end transaction flows.
• Experience building scorecards, KPI/KRI reporting, action plan tracking, and leadership dashboards.
• Experience supporting audits/exams and maintaining oversight documentation/artifacts.

Required or additional information:

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans