Firmwide Financial Control - Ledger Oversight & Control - Associate
Accounting & Finance
Newark, DE, USA
Join Firmwide Financial Control as a Ledger Oversight & Control Associate—an opportunity to be at the center of how JPMorganChase’s general ledger operates globally.
As a Ledger Oversight and Control Associate on the Corporate Finance Financial Control team, you will serve as first line of oversight, communication, and support for business users of our general ledger (GL) platform (SAP) and key reporting and reconciliation tools. You will partner closely with Technology and business stakeholders to troubleshoot and resolve production issues, support project implementations, and help users build confidence through guidance and education. You will also have the chance to expand your skillset, contribute to innovative initiatives, and make a meaningful impact as we continue driving global transformation across finance.
Job Responsibilities:
Provide manager-level review of tickets and issues raised through the ServiceNow system for SAP and consolidated daily general ledger (CDGL), ensuring timely resolution, appropriate escalation, and adherence to SLA standards.
Oversee the team's interpretation and resolution of business user questions, ensuring accuracy, consistency, and quality of responses.
Review and approve escalations to technology, ensuring issues are clearly documented, prioritized, and tracked through to resolution.
Monitor ticket trends and volumes, providing regular reporting and insights to senior leadership on open items, resolution rates, and emerging issues.
Manage, mentor, and develop a team, providing ongoing coaching, performance feedback, and career development guidance.
Foster a collaborative, inclusive, and high-performing team culture that encourages innovation and continuous improvement.
Lead the team's automation strategy, overseeing the development and maintenance of Alteryx workflows for reconciliation automation, data transformation, consolidation of Excel files into SAP entry templates, and control checks
Direct the use of Databricks for advanced analytics, querying large datasets including CDGL balances, FX rates, and business day calendars to support financial reporting and reconciliation Databricks Access.pdf.
Oversee GL record owner assignments, alternate owner coverage, and sub owner entitlement exceptions, ensuring appropriate governance and compliance.
Required qualifications, capabilities and skills:
Bachelor’s degree in accounting, Finance, or a related field
3+ years in financial control, corporate accounting, external/internal audit, financial reporting, or a closely related finance function
Hands-on experience supporting month-end / quarter-end close with tight deadlines (e.g., journal entries, analytical review, variance commentary)
Demonstrated experience with balance sheet substantiation / account reconciliations and issue identification/escalation
Familiarity with controls disciplines (e.g., SOX/ICFR, audit requests, process documentation, remediation tracking)
Strong data skills: advanced Excel (pivot tables, lookups, handling large datasets) and comfort working across finance systems/ERPs
Experience with process improvement / automation (e.g., Alteryx, SQL, Python, Power BI/Tableau) Proficient in SAP products
Strong written and verbal communication skills—able to clearly explain processes, issues, and risks to stakeholders
Proven ability to manage multiple deliverables independently with strong attention to detail and sound judgment
Deep understanding of accounting procedures and GL governance.
Organized, process-oriented, and comfortable working in a regulated environment.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Collaborate, solve problems, and manage priorities as a Ledger Oversight and Control Associate in Firmwide Financial Control.