Help protect customers and the firm by making well-supported, well-documented AML/KYC decisions. As a Case Officer on the CCB AML/KYC Escalations team, you’ll investigate complex escalations, partner closely with Compliance and business stakeholders, and drive consistent, timely outcomes aligned to regulatory expectations.

As a Case Officer on the Consumer and Community Banking Anti-Money Laundering/Know Your Customer (AML/KYC) Escalations team, you will investigate complex customer escalations, collaborate closely with Compliance and business stakeholders, and promote consistent, timely outcomes aligned with regulatory expectations. Within this function, you will perform detailed customer case review operations for the AML/KYC Customer Escalations program to manage portfolio risk and support adherence to applicable regulatory requirements. You will conduct thorough AML/KYC risk investigations on escalated or previously exited customers, clearly document conclusions and supporting rationale, present well-founded recommendations to stakeholders for review, and maintain strong execution against quality, control, and timeliness standards. You will also contribute to AML/KYC strategic initiatives by providing research, analysis, and insights in partnership with teams across Compliance, Technology, Legal, Training, Communications, AML Operations, and the broader business.

Job responsibilities

• Conduct complex AML/KYC risk reviews for escalated or previously exited customers; develop clear, supportable recommendations
• Manage daily case queue to meet SLAs, regulatory requirements, and internal quality standards
• Document investigation steps, conclusions, and rationale in a clear and audit-ready manner
• Present proposed decisions and supporting analysis to Compliance partners and leadership for review
• Identify key issues, emerging risks, and risk-mitigation strategies; escalate complex situations appropriately
• Maintain up-to-date knowledge of AML/KYC policies, standards, and role-specific requirements; apply best practices and controls
• Support AML/KYC initiatives and projects through research, analysis, and timely completion of assigned deliverables

Required qualifications, capabilities, and skills

• Experience in financial services, risk, controls, audit, quality assurance, operations, or AML/KYC (or equivalent relevant experience)
• Strong analytical, critical thinking, and structured problem-solving skills
• Ability to analyze root causes of compliance/risk issues and translate findings into recommendations
• Strong written and verbal communication skills, including comfort presenting conclusions to stakeholders
• Ability to work autonomously, manage competing priorities, and perform in a fast-paced, results-driven environment
• Sound judgment and decision-making; knows when to escalate complex situations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred qualifications, capabilities, and skills

• CAMS certification
• Experience with JPMorganChase internal systems and multi-system processing
• Demonstrated ability to challenge the status quo and strengthen risk mitigants/controls
• Strong technical writing skills producing clear, decision-ready documentation

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Investigate AML/KYC escalations and recommend risk decisions with clear rationale and documentation.