As the Director, Product Management, Core Overview Dashboard within Digital Channels, you will own the end-to-end product vision, strategy, and roadmap for the post-login Overview Dashboard and navigational Wallet entries across mobile app and web. This areas serve as the customer’s primary entry for understanding their financial relationship and is one of the enterprise’s most valuable Engagement and Growth surfaces. You will be accountable for both the customer-facing experience and the underlying Overview Dashboard and Wallet Experience Platforms, ensuring it scales across app and web and enables reuse across teams and lines of business.

You will establish a unified set of experience patterns, templates, and customer experience guardrails, supported by clear governance and measurement frameworks. As steward of these highest-volume surfaces, you will drive experience coherence, discoverability, personalization, and engagement, while strengthening platform health across app and web. This role requires strong platform product leadership, customer-centric judgment, and the ability to align partners across a complex, matrixed organization to reduce fragmentation, increase adoption of shared capabilities, and enable scalable innovation.

Job Responsibilities

• Define the long-term target state and multi-horizon roadmap for the Account Wallet and Overview Dashboard across mobile app and web, balancing foundational platform investments with iterative customer-facing delivery.
• Establish the Account Wallet and Overview Dashboard as a scalable experience platform by creating and maintaining shared experience patterns, templates, and reusable components that teams can leverage consistently across app and web.
• Set and run platform governance and operating rhythms, including decision rights, intake and demand management, prioritization, trade-off frameworks, and execution cadences that enable high-quality delivery and sustained adoption across teams and lines of business.
• Own measurement and learning for Wallet and Overview Dashboard outcomes by establishing instrumentation, KPIs, dashboards, and experimentation practices; translate insights into roadmap, sequencing, and investment decisions.
• Lead, coach, and develop a team of product managers, setting expectations for product craft, customer obsession, strategic thinking, and strong delivery execution.
• Influence and align cross-functional partners across Design, Engineering, Architecture, Analytics and Data, and Lines of Business to drive adoption of shared capabilities, accelerate delivery, and improve customer outcomes across experiences.

Required Qualifications, Capabilities, and Skills

• 10+ years of experience delivering digital products, platforms, or technology applications with end-to-end accountability from discovery through delivery and measurable outcomes.
• Demonstrated ownership of product vision, strategy, and roadmaps, with a track record of translating customer needs and business priorities into results.
• Strong technical and data fluency, including instrumentation, KPI definition, dashboarding, experimentation, and performance and reliability considerations for mobile and web experiences.
• Proven ability to establish governance models, operating cadences, and decision frameworks that improve execution speed, quality, and cross-team alignment.
• Demonstrated ability to influence senior stakeholders, align cross-functional partners, and drive decisions in a highly matrixed environment.
• People leadership experience, including hiring, coaching, and developing product managers and building high-performing teams.
• Strong executive communication skills, including the ability to make trade-offs explicit, communicate investment rationale, and align teams around shared outcomes.

Preferred Qualifications, Capabilities, and Skills

• Experience in digital financial services or similarly regulated, high-stakes domains
• Experience owning or evolving high-traffic digital surfaces with clear engagement and growth outcomes.
• Familiarity with design systems, accessibility standards, and experience governance that enables consistency at scale across app and web.
• Deep understanding of customer behavior and journey-based experiences, including translating qualitative and quantitative insights into platform and experience improvements.
• Experience building and scaling enterprise-shared platforms used by multiple lines of business, including driving adoption and managing competing priorities.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans