Credit Support Analyst
IT, Customer Service
Tempe, AZ, USA
Join a team where precision and follow-through directly support clients and successful loan closings. If you enjoy coordinating across multiple partners and moving work forward in a fast-paced environment, this role is built for you.
Job summary
As a Credit Support Analyst Credit Coordinator in Commercial Solutions Credit, you serve as a liaison across internal and external partners to coordinate tasks required to document and close complex commercial loans. You will drive due diligence collection, documentation readiness, and issue resolution to help ensure loans close in accordance with approved terms.
Job responsibilities
Responsibilities include: Required Job Description Format.docx
- Serve as the primary coordinator for commercial loan transactions, aligning tasks and timelines needed to document and close loans.
- Partner with relationship and credit stakeholders to progress new, renewal, and modification requests from approval through closing.
- Review credit approvals and confirm required conditions are satisfied prior to closing.
- Coordinate collection and validation of due diligence, including entity and organizational documentation and good-standing evidence.
- Order, obtain, and review third-party reports as needed (such as title work, surveys, appraisals, environmental reports, and flood determinations).
- Review search results and filings, including Uniform Commercial Code (UCC) searches, as required.
- Evaluate received documentation and reports to help confirm collateral requirements and closing conditions are met.
- Identify, escalate, and manage documentation and vendor-related risks; track issues through resolution.
- Review loan documentation packages for alignment to approved terms and required collateral position.
- Communicate with clients as directed by the banker managing the client relationship.
- Maintain strong organization and responsiveness while managing a high-volume pipeline with multiple concurrent deadlines.
Required qualifications, capabilities, and skills
Minimum requirements include: Required Job Description Format.docx
- Knowledge of commercial loan products and the business loan sales and underwriting process.
- Experience supporting documentation and closing activities for complex commercial loans.
- Demonstrated ability to review commercial loan documentation and identify gaps versus approved terms.
- Understanding of due diligence practices for entity review and collateral verification.
- Strong working knowledge of laws and regulations impacting due diligence, documentation, and collateral perfection.
- Excellent attention to detail with strong written and verbal communication skills.
- Strong problem-solving, analytical, and decision-making skills with the ability to research and apply sound judgment.
- Ability to work independently while coordinating effectively across multiple stakeholders.
- Proficiency with Microsoft Office (Outlook, Excel, Word) and general computer skills.
- Strong interpersonal skills and professionalism when engaging partners and clients.
- Reliable attendance and the ability to perform consistently in a fast-paced environment.
Preferred qualifications, capabilities, and skills
Additional qualifications that strengthen an application include: Required Job Description Format.docx
- 1+ years of compliance-related experience, including flood insurance requirements.
- Experience with commercial real estate title work, surveys, and construction-related lending documentation.
- College degree, paralegal certificate, or equivalent work experience.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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