Ask JPMC Client Service Analyst
IT, Customer Service
Columbus, OH, USA
Join our Employee Experience team as a Client Service Analyst to support onboarding, collaborate cross-functionally, and help employees succeed from day one.
As a Client Service Analyst within the Employee Experience Help organization, you will support employees throughout their journey. As a core team contributor, you will help onboard employees, drive product adoption, and deliver ongoing support. You will partner with cross-functional teams to ensure seamless, cohesive, and personalized experiences.
Job Responsibilities:
- Provide in-person support by answering inquiries, troubleshooting issues, and gathering feedback to share with Product and Servicing teams
- Drive product adoption through training, demos, and awareness initiatives
- Guide new employees through onboarding, including initial setup and configuration to meet their specific needs
- Support location-specific priorities and events to enhance the employee experience
Required Qualifications, Capabilities, and Skills:
- 1 year of experience or equivalent expertise in customer success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
- Proficient in using virtual communication tools and technology platforms
- Strong problem-solving skills and the ability to think on your feet
- Ability to work independently and as part of a team
- High level of professionalism and attention to detail
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Shape the future of our employee experiences and directly influence product adoption success.