Payments Strategic Client Engagement Associate
Customer Service
Jersey City, NJ, USA
Help deepen relationships with strategic clients through targeted engagement strategies and help shape programs that align to business objectives. Equip sales teams with thought leadership to further deepen opportunities and advance conversations. Partnering across a global organization, you will work across sales, product, marketing, and events to drive engagements that strengthen relationships and support growth. Join us to grow your career at the intersection of client strategy, content, and execution.
As a Payments Strategic Client Engagement Associate in Global Payments Sales, you will support the execution of client engagement strategies, executive-facing programs, and thought leadership initiatives. You will coordinate across payments teams and stakeholders to keep programs aligned, on schedule, and measurable. You will use data to help identify priority engagement audiences and evaluate program outcomes. You will help create and distribute high-impact, client-focused content that supports business priorities.
Job responsibilities
Support planning and execution of strategic client engagement initiatives across corporate and financial institution clients
Assist in building and reviewing client target lists for strategic engagement opportunities, including pre- and post-engagement target analysis
Maintain engagement calendars and tracking tools to ensure alignment across functions
Track client participation, engagement outcomes, and post-event follow-ups and actions
Support client briefing development, executive meeting preparation, and follow-up activities as needed
Coordinate and distribute payments thought leadership content
Manage content calendars and execute weekly sales meeting communications
Partner with subject matter experts to curate actionable, client-focused content aligned to business priorities
Identify trends, opportunities, and recommendations to improve engagement effectiveness
Required qualifications, capabilities, and skills
2+ years of experience in financial services, marketing, sales enablement, communications, business management, and/or client strategy
Demonstrated analytical and problem-solving skills
Proficiency in PowerPoint and Excel
Familiarity with artificial intelligence (AI) concepts
Demonstrated ability to manage multiple projects simultaneously with strong organizational skills
Demonstrated written and verbal communication skills
Ability to operate effectively in a fast-paced, evolving environment
Preferred qualifications, capabilities, and skills
Bachelor’s degree
Experience supporting sales teams
Knowledge of payments, treasury management, transaction banking, or corporate banking
Experience working in a matrixed global organization
Background in consulting, strategy, or internal transformation environments
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Support executive client engagement and thought leadership programs for Global Payments Sales.