Site Reliability Engineer III
Software Engineering, IT · Full-time
Jersey City, NJ, USA
There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems
As a Software Engineer III (Associate) at JPMorganChase within Employee Platform — Collaboration and Communication, you will be a seasoned member of an agile team designing and delivering trusted, market-leading technology products in a secure, stable, and scalable way. You will deliver critical technology solutions across multiple technical areas and business functions in support of firm objectives.
Job responsibilities
- Deliver end-to-end software solutions (design, development, troubleshooting) with strong problem decomposition and innovative thinking beyond routine approaches.
- Build and maintain secure, high-quality production code, including synchronous integrations and algorithm maintenance.
- Produce architecture/design artifacts for complex applications and ensure implementation adheres to design constraints.
- Analyze large, diverse datasets to create insights, visualizations, and reporting that drive continuous improvement.
- Proactively identify hidden issues/patterns and use them to improve coding hygiene, reliability, and system architecture.
- Champion site reliability culture: define, educate, and operationalize SLOs/SLIs/error budgets with product, engineering, and stakeholders; monitor and review regularly.
- Drive delivery excellence through self-learning, issue/blocker resolution, and robust change & release management practices.
- Apply knowledge of tools within the SDLC toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Lead cross-team operational responsibilities including hosting platform/infrastructure planning, data center migrations, partner engagements, audits/application hygiene, and contribute to engineering communities, knowledge sharing, and an inclusive, resilient team culture.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience.
- Hands-on experience across system design, application development, testing, and production/operational stability.
- Strong coding skills in Linux, Bash, and Python
- Proven ability to develop, debug, and maintain enterprise-scale code, including database querying; solid understanding of SDLC and end-to-end delivery.
- Practical experience with Agile ways of working, including CI/CD, application resiliency, and security practices; exposure to modern technical domains such as cloud, AI/ML, and/or mobile, and their supporting technical processes.
- Excellent communication and stakeholder management, adapting messages for senior business and junior technologists.
- Pragmatic mindset to drive technical re-engineering/modernization while continuing business delivery.
- Deep expertise in SRE best practices: reliability, scalability, performance, security, enterprise architecture, and toil reduction; able to promote SRE culture within the team.
- Strong operational tooling knowledge: file transfers, SSL/certificates, load balancers, job scheduling, monitoring, backup/capacity, plus containers/orchestration (Docker/ECS/Kubernetes), CI/CD tools (Jenkins/GitLab/Terraform), and network troubleshooting; experience with enterprise-authorized AI-assisted dev tools and responsible AI use (validation, security, data sensitivity).
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
Preferred / good-to-have skills
- SIP / VoIP familiarity
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Carry out critical tech solutions across multiple technical areas as an integral part of an agile team