You are a proven leader with a passion for delivering high-quality products. Join our innovative team and help us ensure that our products meet and exceed the needs of our clients. As a Product Portfolio Operations Director in Cash & Check Management Product, you are an expert in creating cross-product synergies. As a servant leader on the team, you leverage your advanced capabilities to innovate on cross product-line coordination, remove barriers to success, and create ways for teams to continuously innovate on solutions-focused products and product features. You embrace agentic-led ways of working to optimize team performance and accelerate outcomes.

As a Product Portfolio Operations Director within Cash & Check Management Product, you will work across products and product lines to help ensure delivery against business objectives. You will execute the strategy for reporting and communications to support portfolio management operations and change initiatives. You will oversee and coach a team to best implement the strategy for adapting and executing the full product-line framework and ensure core cross-product priorities, sequencing, and trade-offs are realized. You will implement portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions. You will manage the Product Management Office and Product Delivery Managers.

You will partner with business and product leaders to drive operational excellence and continuous improvement. You will ensure alignment of product strategies with business goals and client needs. You will foster a culture of innovation and accountability within the team. You will support the adoption of agile methodologies and agentic-led ways of working. You will contribute to the development and execution of strategic initiatives across the portfolio.

Job Responsibilities

• Work across products and product lines to ensure delivery against business objectives.
• Execute the strategy for reporting and communications to support portfolio management operations and change initiatives.
• Oversee and coach a team to implement the strategy for adapting and executing the full product-line framework.
• Ensure core cross-product priorities, sequencing, and trade-offs are realized.
• Implement portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions.
• Manage the Product Management Office and Product Delivery Managers.

Required Qualifications, Capabilities, and Skills

• 8+ years of experience or equivalent expertise in program management or performance optimization.
• 5+ years staff management experience for exempt-level employees.
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives.
• Proven ability to operate within the product development life cycle and agile methodologies.
• Project management experience with large, cross-product complex agile initiatives.

Preferred Qualifications, Capabilities, and Skills

• Experience with Claude Code or Copilot for agentic reporting and management solutions.
• JIRA and JIRA Align.
  

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans